Technical Consultant, D365

What You'll Do

• Serve as the primary Technical Consultant for Enterprise and Strategic Enterprise accounts running Microsoft Dynamics 365, supporting complex, high-impact customers with multi-entity, multi-ERP, and global financial environments.
• Act as a technical advisor to customers and Ramp's internal teams while supporting high-value implementations and expansion opportunities by guiding D365 integration, configuration, and system design.
• Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions involving D365 Finance & Operations, HRIS, and API integrations.
• Collaborate with onboarding specialists and implementation leads to support technical workstreams, ensuring faster time-to-value and customer success.
• Work with customers to problem-solve technical hurdles and propose effective product implementations with a deep understanding of D365 integration and configuration options.
• Participate in technical discovery to understand customer D365 environments and workflows, and recommend best-fit Ramp architecture including when and how to use Ramp's API.
• Be a subject matter expert across Microsoft Dynamics 365 and Ramp's accounting integration capabilities, partnering with Sales, Product and partners to advocate for integration development aligned with customer needs.
• Troubleshoot D365 integration blockers and guide customers through complex configuration decisions.
• Contribute to internal documentation and tooling that scales Ramp's ability to support D365 integration use cases across a growing customer base.
• Influence Ramp's product roadmap by channeling D365 customer pain points and feedback to the Product and Engineering teams.

What You Need

• Bachelor's degree in computer science, engineering, finance, business, or a related field.
• 4+ years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role, ideally in a SaaS or fintech environment.
• 3+ years of hands-on experience working with Microsoft Dynamics 365 (Finance & Operations and/or Business Central), including integration patterns and enterprise deployment models.
• Deep familiarity with D365 finance and accounting workflows, including General Ledger, Accounts Payable, financial dimensions, and legal entity structures.
• Comfort working with APIs, integration logic, and system architecture and being able to explain those concepts to finance and operations stakeholders.
• Partner closely with Product, Engineering, and Design on enterprise-driven gaps, influencing roadmap decisions that unlock scale across Ramp's largest customers.
• Advise on non-standard D365 implementations and edge cases, balancing customer needs with long-term platform scalability and supportability.
• Strong communication skills: able to translate complex technical solutions into business value and guide customers toward scalable approaches.
• Collaborative mindset and ability to work cross-functionally with Sales, Customer Success, Product, and Engineering.
• Exceptional organization and problem-solving skills, with a bias toward action and a high level of ownership.
• Thrives in ambiguity and fast-paced environments; adaptable and resourceful as we scale Ramp's upmarket motion.