Mid-Market Account Manager, Services
The Mid-Market Account Manager will drive growth and retention for a portfolio of ~175 mid-market services sellers, acting as a trusted advisor to help them scale using Square's ecosystem. This role involves consulting, cross-selling, and negotiating contracts.
About the job
You Will
- Own and maintain relationships across a portfolio of ~175 mid-market services sellers, driving account expansion, retention, and satisfaction
- Consult with business owners and operators to uncover opportunities across payments, business management, and banking tools
- Retain and grow portfolio through use-case expansion, cross-sell opportunities, and customized seller onboarding experiences
- Identify opportunities for technical Square solutions to address existing customer needs; project manage execution in collaboration with cross-functional teams
- Act as the voice of the customer, advocating for mid-market services seller needs with Product, Engineering, and Operations teams
- Negotiate contracts for use-case expansion and retention of your sellers
- Deliver white-glove client service, ensuring resolution of seller issues
- Inform operations and program design for this segment at scale
You Have
- 5+ years of experience in account management or sales, ideally within SaaS, payments, or business management software
- Proven success growing and retaining a book of business
- Consistent over-performance on key metrics and revenue targets
- Strong discovery and consultative selling skills
- Experience in the services industry (sports & entertainment, health & beauty, home services, and professional services) preferred, but not required
- Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
- Demonstrated success retaining and expanding strategic accounts
- Experience negotiating contracts and pricing with senior stakeholders
- Exceptional written and verbal communication skills
- Creative, strategic problem-solver who thrives in ambiguous environments
- Growth mindset, empathetic collaborator, and positive team player
Pay Transparency:
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
- Zone A: ($135,200 - $202,800)
- Zone B: ($125,800 - $188,600)
- Zone C: ($119,000 - $178,400)
- Zone D: ($108,200 - $162,200)
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Skills
Account Management, Sales, SaaS, Payments, Business Management Software, Consultative Selling, Technical Solutioning, Contract Negotiation, Client Service, CRM
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