Internal Communications Lead

Responsibilities:

Executive Communications

• Act as a trusted comms partner to Plaid leaders, shaping communications strategy, programming, and content for internal audiences.
• Own high-impact exec content spanning talking points, emails, presentations, and slack messages for big company moments like All Hands, Half-yearly Business Reviews and, and other company-wide presentations and communications.
• Work closely with leaders to turn strategies or initiatives into clear, compelling stories that resonate across the company.

Company-Wide Internal Communications

• Plaid is in its most exciting chapter. This person owns the narrative that makes that real for employees, connecting day-to-day work to the bigger opportunity in fintech infrastructure and AI.
• Own internal comms strategy from All Hands and HBRs to weekly Q&As, org announcements and major updates.
• Help Plaids understand where our business is headed, why it matters, and how their work connects to the mission.
• Keep messaging aligned across leaders so it’s consistent, clear, and lands well at scale.
• Own Plaid's internal AI narrative. helping Plaids understand our AI strategy, what it means for the company's trajectory, and how it will shape their work.

Cross-Functional Partnership

• Partnering with internal teams across the company, including People, Workplace, Security, Finance, and Legal, and others to ensure all communications to employees are clear, effective, and consistent with our overall communication strategy and messaging
• Work across teams to keep internal and external narratives aligned, especially around big moments like Effects, product launches, fundraises and M&A, and leadership announcements.
• Partner with production teams to bring events like All Hands, HBRs, and AI days to life, both live and recorded.
• Lead change comms for key initiatives, helping employees navigate transitions with clarity and confidence.

Program Systems, Channels, and Tools

• Define and own Plaid's internal communications operating model, covering the channels, cadences, content types, and editorial calendar that govern how information flows across the company.
• Build a channel strategy that makes deliberate choices about when to use Slack, email, video, intranet, live events, or asynchronous formats, and why.
• Be a practitioner of AI: actively leverage AI tools in the craft of communications and help establish how AI augments internal comms work at Plaid.
• Create repeatable playbooks and templates for recurring programs (All Hands, org changes, executive comms) that scale without adding headcount.
• Own and continuously improve Plaid's intranet and internal platforms as communication infrastructure, not just publishing channels.

Employer Brand + Culture

• Identify and execute ways to highlight Plaid’s culture and showcase the strength of our team on social media (e.g., campaigns like Woven).
• Own and continuously improve content on Plaid.com/careers.
• Partner with internal teams to create blog content that brings to life what it’s like to work at Plaid.

Qualifications:

• At least 7+ year working in an internal communications function at a fast-paced tech company (ideally someone who has worked closely with a founder)
• Demonstrated track record of building or significantly scaling an internal communications program. Can point to specific systems, channels, or programs they architected from scratch or materially elevated.
• Excellent communication, collaboration and interpersonal skills, both written and verbal – and the ability to engage and understand technical and non-technical audiences
• Comfort and fluency with AI tools in communications practice; experience developing or owning an AI-related narrative (internal or external) strongly preferred.
• Experience with producing high quality and engaging All Hands team meetings
• Strong executive presence and track record of counseling senior leaders, including founder/CEOs, on high-stakes communications.
• Experience partnering closely with internal operations teams, like HR, IT, Workplace, Legal, etc.
• High attention to detail and ability to distill complex ideas into clear guidance and written/verbal communications
• Experience as an effective team of one or lean team: ability to hold both the strategic vision and execute at the ground level without delegating the work.
• Video editing + AI skills a plus

Compensation and Benefits:

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and...