Tech Ops Team Lead

Responsibilities

• Act as a player-coach, supporting associates in meeting goals and mentoring them in subject-matter expertise.
• Manage a small team of TechOps Payments Analysts.
• Use metrics-driven analysis to assess and optimize team performance, with a strong focus on automation.
• Streamline data reporting through automation and deliver timely, data-driven insights to management and key stakeholders.
• Use data to guide people-management strategies and optimize team productivity.
• Participate in weekly business reviews (WBR), using data to lead discussions and support decision-making.
• Manage capacity and scheduling, dividing and assigning work among team members.
• Lead discussions with TechOps, Engineering, and cross-functional partners to unblock complex reconciliation issues.
• Ensure the team develops the data-analysis and technical skills needed for success.
• Set clear individual and team performance goals and expectations.
• Foster continuous improvement of team processes and procedures.
• Support recruitment and hiring initiatives.
• Coach and mentor individuals through structured career-development conversations.
• Provide continuous performance feedback and facilitate periodic formal performance reviews.
• Drive initiatives that make the team a welcoming place to work.
• Keep the team engaged and motivated.

Requirements

• At least 12 months of strong performance in the current role.
• 9+ years of experience, including 1–2+ years leading operations teams.
• SQL, data analysis, and payments reconciliation skills.
• Strong ownership mindset and ability to unblock the team with internal or external support.
• Excellent interpersonal and communication skills.
• Strong planning and time-management skills.
• Proven ability to collaborate with multiple cross-functional stakeholders to achieve results.
• Experience mentoring others and providing constructive feedback.
• Ability to motivate and engage a team within a structured process.
• Ability to serve as a subject-matter expert in the relevant line of business.

Nice-to-haves

• Previous experience in a team-lead or people-management role.
• Prior experience in reconciliation and operations data analysis.