Senior Operations Manager

Leadership and Team Management

• Provide strong leadership, guidance, and mentorship to the entire team, fostering a positive and productive work environment.
• Manage and develop a high-performing team of 300+ associates, including hiring, training, coaching, and performance management.
• Lead a team of 10 salaried employees, including department managers and supervisors, ensuring their success and alignment with organizational goals.

Operational Excellence

• Oversee the day-to-day operations of the fulfillment center, ensuring efficient and accurate processing of orders, inventory management, and shipping for both D2C and B2B customers.
• Develop and implement operational strategies to optimize productivity, quality, and customer satisfaction.
• Establish operational distinctions for D2C vs. B2B fulfillment, ensuring proper flow paths, picking methodologies, and shipping requirements are met.
• Continuously monitor key performance indicators (KPIs) and operational metrics to drive continuous improvement and achieve operational targets.
• Foster a culture of safety, ensuring compliance with all applicable health and safety regulations and implementing measures to minimize workplace accidents and injuries.

Budgeting and Cost Management

• Develop and manage the fulfillment center's budget, ensuring financial objectives are met while maintaining operational excellence.
• Identify opportunities to optimize costs, reduce waste, and improve overall operational efficiency without compromising quality or service levels.
• Implement cost control measures and monitor expenses, ensuring adherence to budgetary guidelines.

Cross-Functional Collaboration

• Collaborate with other departments such as logistics, procurement, customer service, and quality control to ensure seamless coordination and integration of processes.
• Partner with the Regional General Manager to align fulfillment center strategies with overall company goals and objectives.
• Provide regular reports, updates, and insights to senior management on operational performance, challenges, and opportunities.

Continuous Improvement and Innovation

• Drive a culture of continuous improvement, fostering innovation, and identifying opportunities for process optimization, automation, and technology advancements.
• Stay abreast of industry trends, best practices, and emerging technologies related to fulfillment center operations, and implement relevant changes as appropriate.

Requirements

• Bachelor's degree in business administration, logistics, supply chain management, or a related field (advanced degree preferred).
• Proven experience as a Site Leader or similar leadership role, preferably in a large-scale fulfillment center or distribution environment.
• Strong knowledge of fulfillment center operations, including order processing, inventory management, warehousing, and shipping.
• Demonstrated success in managing and developing large teams of both hourly and salaried employees.
• Exceptional leadership and communication skills, with the ability to inspire and motivate teams to achieve goals.
• Proficiency in analyzing data, metrics, and KPIs to drive performance improvements.
• Solid financial acumen and experience in budgeting, cost management, and driving operational efficiency.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to detail and ensuring accuracy.
• Strong problem-solving and decision-making skills, with a strategic mindset.
• Familiarity with warehouse management systems (WMS) and other relevant software applications.
• Knowledge of health and safety regulations and best practices in a warehousing environment.