Senior Solutions Engineer

Responsibilities

• Partner with Account Executives on pre-sales activities, including opportunity qualification, demonstrations, proofs of concept, RFPs, design documentation, technical presentations, and enablement sessions.
• Lead the technical and product sale by recommending best-practice solutions and guiding customers on Twilio APIs.
• Discover customer technical challenges and design, demonstrate, and present innovative solutions.
• Build and deliver interactive, complex product demonstrations for Twilio Communications Products to technical and nontechnical stakeholders.
• Identify and solve customer and organizational problems.
• Contribute to the Solutions Engineering community through knowledge sharing, demonstration materials, and reusable presentations.

Requirements

• 5+ years of pre-sales experience selling complex technical products, or 6+ years of professional experience supporting technical products with customer-facing delivery or consulting experience.
• Strong communication, presentation, storytelling, discovery, and customer advisory skills.
• Ability to understand customer communications needs and guide them toward technical solutions.
• Previous software development experience or working knowledge of relevant technical concepts.
• Bachelor's and/or master's degree in a technical discipline, such as engineering, mathematics, or computer science, or equivalent practical experience.

Nice-to-haves

• Familiarity with Amazon Web Services, Google Cloud, Microsoft Azure, and cloud application architecture.
• Experience in telecommunications, SIP, contact centers, or security.
• Experience with sales methodologies.

Compensation

• Estimated annual pay ranges vary by eligible location: $109,760–$137,200; $115,840–$144,800; or $121,920–$152,400.
• Eligible for commissions, and potentially equity and a corporate bonus plan.
• Benefits may include healthcare insurance, 401(k), paid sick and personal time off, and paid parental leave.