GTM Operations

Responsibilities

Build the commercial operating system

• Design and continuously improve the systems, processes, and workflows that power the go-to-market organization.
• Build scalable operational foundations that enable Sales, Marketing, and Partner Success to execute effectively as the company grows.

Own the GTM technology stack

• Build and evolve infrastructure for CRM, marketing automation, sales engagement, partner success platforms, AI tooling, integrations, and workflow automation.
• Ensure systems work together seamlessly to create a reliable, scalable operating environment.

Enable GTM excellence

• Develop operational infrastructure supporting opportunity management, forecasting, lead routing, customer health, and executive reporting.
• Improve information flow across the customer lifecycle so teams can make faster, more informed decisions.

Turn data into decisions

• Build dashboards, forecasting models, and operational reporting.
• Improve data quality, establish a single source of truth, and provide insights for company planning and commercial execution.

Lead AI adoption across GTM

• Identify opportunities to leverage AI throughout the commercial organization.
• Evaluate emerging technologies, automate repetitive work, and help teams adopt more productive ways of working while maintaining operational rigor and data quality.

Partner across the business

• Work with Sales, Marketing, Partner Success, Product, and Executive Leadership to translate business priorities into scalable operational solutions.
• Improve company efficiency through thoughtful systems design.

Requirements

• 5–8 years of experience in GTM Operations, Revenue Operations, Business Operations, or a similar role within a high-growth B2B SaaS company.
• Experience supporting Sales, Marketing, and Partner Success through scalable operational systems.
• Experience implementing and optimizing CRM and GTM technology platforms.
• Strong analytical skills, including building dashboards, forecasting models, and reporting.
• Builder's mindset with experience designing workflows, improving business processes, and creating scalable solutions from the ground up.
• Interest in using AI and automation to increase productivity and improve how teams work.
• Systems-thinking ability across people, processes, data, and technology.
• Ability to thrive in fast-moving startup environments with ambiguity and shifting priorities.
• Effective communication across technical and non-technical teams, with the ability to influence without direct authority.

Nice to Have

• Healthcare experience.