Product Operations Associate
Early operations role at Fortuna Health processing Medicaid applications, providing consumer support, identifying product improvements, and collaborating with engineering to scale operations across states. Ideal for recent grads with strong analytical skills, attention to detail, and a product-oriented mindset.
About the job
Responsibilities
- Review and process high volumes of consumer applications, tracking learnings and patterns for Engineering
- Understand nuances / edge cases across state and Medicaid programs
- Identify patterns in user behavior across the full product to collaborate with engineering on product features and address bugs
- Provide timely, empathetic, and high-quality consumer support
- Understand and investigate consumer needs and pain points
- Collaborate with engineering to identify opportunities to improve user experience and reduce support needs
Requirements
- 0-1 years of experience (internships count, recent graduates welcome to apply)
- Strong written and verbal communication skills
- Strong attention to detail
- Strong analytical and problem-solving mindset; use numbers to make decisions (Excel/Google Sheets)
- Ability to work 5 days per week in-person in NYC
Nice-to-Haves
- Product-oriented mindset balancing enterprise clients and end users
- Ownership of ambiguous problems and end-to-end workflows
- High velocity, energetic, detail-oriented, capable of managing multiple clients
- Comfort with respectful disagreement, humility, and low-ego approach
Compensation and Benefits
- Competitive salary and equity ownership
- Platinum health insurance plans
- Free lunch every day
- All commuter expenses covered
- $100/month wellness benefit
- Unlimited PTO
- 401k plan with company match
Skills
Excel, Google Sheets, Consumer Support, Process Optimization, Data Analysis, Problem Solving, User Experience Analysis
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