Product Specialist - Rentals
Own the resident and property-manager experience for a multifamily rentals platform by testing end-to-end journeys, analyzing product signals, managing quality issues, and translating partner feedback into prioritized improvements. Requires 2+ years in product, analytics, QA, consulting, or a related field.
About the job
Responsibilities
- Represent residents and property manager partners in Rentals pod discussions and decision-making.
- Run end-to-end product journeys across leasing, onboarding, and monthly rent payment.
- Test new features, enhancements, and partner integrations across environments as the first line of defense for product quality.
- Document, prioritize, and drive bugs and usability issues to resolution in Linear with engineering and product.
- Monitor adoption, usage, and payment-success metrics across the Rentals platform.
- Analyze resident and partner behavior to identify trends, edge cases, failure points, and improvement opportunities.
- Partner with multifamily operators to understand their businesses and translate findings into product feedback.
- Surface downstream implications for internal teams, partners, and residents before and after launches.
- Turn testing, support signals, and experimentation results into clear, prioritized recommendations.
- Build and refine AI workflows using ChatGPT, Gemini, and Claude for testing, analysis, and documentation.
Requirements
- 2+ years of experience in a product role, product operations, product analytics, quality assurance, consulting, or a similar field.
- Strong attention to detail, product intuition, and commitment to user experience and product quality.
- Curiosity and ability to investigate how products work and why issues occur.
- Strong partnering skills, including working directly with external partners and translating business needs into product feedback.
- Strong analytical skills and comfort working with product and business data.
- Ability to synthesize quantitative signals and qualitative feedback into actionable insights.
- Excellent written and verbal communication skills.
- Comfort using AI tools such as ChatGPT, Gemini, or Claude and designing and iterating on AI-driven workflows.
Nice to Have
- Experience in proptech, multifamily, or real estate technology.
- Experience working closely with engineering and design teams.
- Familiarity with analytics tools or SQL.
- Experience supporting both consumer- and partner-facing products.
Compensation and Benefits
- Salary range: $70,000–$120,000 annually.
- Equity and an annual performance-based bonus.
- Health insurance, One Medical membership, wellness stipends, and family programs.
- 401(k) plan with company match.
- Commuter FSAs.
- Unlimited paid time off.
- Employee-only Bilt Points opportunities.
- Team events.
Skills
Product Operations, Product Analytics, Quality Assurance, Linear, Product Analytics Tools, SQL, ChatGPT, Gemini, Claude, Data Analysis, User Experience
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