Sales Operations Analyst

Responsibilities

• Work multi-functionally with diverse groups to find opportunities for process optimization, process redesign or development of new processes
• Develop and maintain standard reporting measures (e.g. sales reports) to facilitate summarization and analysis that will aid in the evaluation of operational initiatives and drive efficiency
• Actively participate in deal reviews with prospects, sales teams, and management
• Collect information from multiple sources and work on several projects simultaneously; flawless organization is a must
• Performs well in high-pressure situations in a fast-paced and ambiguous environment; able to execute whatever is thrown at them
• Recommend action plans based on the quantitative analysis and assessment of all sales operational reporting with the goal of improving customer experience and operational efficiency
• Work with Sales, Operations, and other teams to develop, evaluate, and propose technical and systematic procedures that make processes more productive
• Provide business analytics and insights to key business and market development initiatives
• Make recommendations to help improve business partners’ productivity and performance; proactively review and identify leading and lagging indicators
• Design, build and implement process automation solutions
• Comfortable with working in multiple CRM systems and processes
• Maintain awareness of industry best practices for data maintenance handling as it relates to your role
• Adhere to policies, guidelines and procedures pertaining to the protection of information assets
• Report actual or suspected security and/or policy violations/breaches to an appropriate authority

Requirements

• Bachelor's degree
• 1-3 years of experience in operations (or similar analytical role) at a software/SaaS company, preferably at a tech start-up
• Comfortable with using Salesforce and possess strong analytical skills
• Able to work with large data sets and recognize patterns
• Excellent written and verbal communication skills, are highly organized, and pay close attention to detail
• Demonstrated success in a competitive environment
• Can easily adapt to changes in priority, meeting demands as they come about and staying focused on targets
• Strong team player, always looking for ways to contribute but also manages well independently
• Eager to learn and improve on making current processes more efficient