Sales Operations Analyst
Sales Operations Analyst analyzes sales data, optimizes processes, maintains CRM systems like Salesforce, and provides insights to align sales with company goals. Requires 1-3 years experience in SaaS operations, strong analytical skills, and a bachelor's degree.
About the job
Responsibilities
- Work multi-functionally with diverse groups to find opportunities for process optimization, process redesign or development of new processes
- Develop and maintain standard reporting measures (e.g. sales reports) to facilitate summarization and analysis that will aid in the evaluation of operational initiatives and drive efficiency
- Actively participate in deal reviews with prospects, sales teams, and management
- Collect information from multiple sources and work on several projects simultaneously; flawless organization is a must
- Performs well in high-pressure situations in a fast-paced and ambiguous environment; able to execute whatever is thrown at them
- Recommend action plans based on the quantitative analysis and assessment of all sales operational reporting with the goal of improving customer experience and operational efficiency
- Work with Sales, Operations, and other teams to develop, evaluate, and propose technical and systematic procedures that make processes more productive
- Provide business analytics and insights to key business and market development initiatives
- Make recommendations to help improve business partners’ productivity and performance; proactively review and identify leading and lagging indicators
- Design, build and implement process automation solutions
- Comfortable with working in multiple CRM systems and processes
- Maintain awareness of industry best practices for data maintenance handling as it relates to your role
- Adhere to policies, guidelines and procedures pertaining to the protection of information assets
- Report actual or suspected security and/or policy violations/breaches to an appropriate authority
Requirements
- Bachelor's degree
- 1-3 years of experience in operations (or similar analytical role) at a software/SaaS company, preferably at a tech start-up
- Comfortable with using Salesforce and possess strong analytical skills
- Able to work with large data sets and recognize patterns
- Excellent written and verbal communication skills, are highly organized, and pay close attention to detail
- Demonstrated success in a competitive environment
- Can easily adapt to changes in priority, meeting demands as they come about and staying focused on targets
- Strong team player, always looking for ways to contribute but also manages well independently
- Eager to learn and improve on making current processes more efficient
Skills
Salesforce, CRM, Excel, Data Analysis, Business Analytics, Process Automation, SQL, Reporting, Sales Operations, Analytics Tools
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