Business Operations Associate

What You'll Do

• Run the operation — Tackle underwriter follow-ups, manage carrier communications, keep deals moving through the pipeline
• Build systems that scale — Create processes, workflows, and organizational structures that make the entire team more effective; make manual work obsolete
• Own customer and underwriter relationships — Be the person who ensures nothing falls through the cracks on either side
• Enable sales — Arm the sales team with what they need to close: data, materials, process improvements, feedback loops
• Touch every stage of the insurance lifecycle — Intake, onboarding, servicing, renewals; you'll see how the entire business works, not just one slice
• Shape what engineering builds — Work directly with engineering teams to translate operational pain points into product requirements
• Jump between roles — Move fluidly across functions based on what's most urgent; comfort with ambiguity isn't optional, it's the job

Requirements

• 1–3 years of experience in a high-pace environment (startup, consulting, banking, operations, or equivalent)
• Strong communication skills—written and verbal—with customers, underwriters, and internal teams
• Comfort with data: you don't need to be a data scientist, but you should be able to pull insights from a spreadsheet and make a decision
• Bias toward action over analysis
• Based in San Francisco or willing to relocate immediately

Nice to Have

• Previous startup or founder experience
• Insurance, fintech, or regulated industry exposure
• Familiarity with CRM tools, workflow automation, or AI-assisted tooling
• Background in sales, customer success, or account management

Compensation

Salary: $110,000–$140,000 + performance bonuses & equity