AI Operations

Responsibilities

• Own a live workflow or operational problem end to end, from diagnosis through launch and iteration.
• Use data and frontline context to identify bottlenecks, form hypotheses, and define measurable outcomes.
• Design workflows that determine where AI can act reliably and where human judgment is necessary.
• Write specifications for internal products, automations, and AI agents in partnership with engineering.
• Build and evaluate prototypes; study failure modes, define quality bars, and design controls.
• Deploy changes, measure their impact on patient and provider access, and rapidly iterate.
• Help expand into new product areas by translating complex access pathways into scalable systems.

Requirements

• 2–10 years of experience in operations, consulting, finance, product, or another analytical, outcome-oriented environment.
• Experience owning metrics and driving measurable improvement in complex workflows.
• Fluency with data and technical tools, including using AI tools such as Codex or Claude to solve problems.
• Strong judgment about where to automate, how to manage exceptions, and how to evaluate quality.
• Strong written and verbal communication, including the ability to turn ambiguity into a clear brief or specification.
• Bias for action, low ego, curiosity, and commitment to doing what is right for patients and providers.
• Startup experience is a plus.

Compensation & Benefits

• ATS-listed salary range: $100,000–$300,000.
• Meaningful equity for full-time employees.
• Fully covered medical, vision, and dental insurance.
• One Medical, Talkspace, Teladoc, and Kindbody memberships.
• Unlimited PTO and 16 weeks of parental leave.
• 401(k), FSA, commuter benefits, and DashPass.
• Lunch at the office every day and dinner after 6:30 p.m.