Service Delivery Manager

Responsibilities

• Own end-to-end delivery of Data Ingestion service packages, including kickoff, scope and success criteria definition, project planning, execution through completion, and handoff to post-go-live teams.
• Lead discovery of customers’ data sources, formats, owners, and quality constraints, and coordinate potential solutions with partners.
• Set timelines with customers and partners, sequence dependencies, and hold internal collaborators and customers accountable to milestones.
• Renegotiate timelines transparently when inputs change.
• Track work against quoted service hours, forecast usage, and course-correct to stay within budget.
• Identify out-of-scope requests and manage changes to protect margin and customer trust.
• Surface risks such as missing data owners, low data quality, and timeline slippage; drive mitigation plans and timely escalations.

Requirements

• 3–6 years of experience delivering client services in B2B software or consulting.
• Direct experience owning client relationships and solving client problems.
• Strong customer focus and ownership; ability to anticipate needs and remove blockers.
• Excellent organization and attention to detail, with the ability to keep scope, timelines, and artifacts current.
• Structured problem-solving skills and proactive risk identification.
• Ability to learn quickly and operate effectively in ambiguity.
• Motivation, systematic working habits, and efficiency in a high-volume environment.
• Willingness to work from an office 4 days per week.