Marketing Operations Specialist responsible for setting up, managing, and optimizing Google Maps pins at scale for Neighbor hosts. Requires bachelor's degree, 1+ year customer service experience, strong organizational and detail-oriented skills.
Salary not listed
On-site1+ YOEGrowth Marketing
About the role
Primary Responsibilities
Work directly with Neighbor hosts to create and maintain Google Maps pins for their listings.
Ensure pins follow best practices and Google guidelines, including accurate categories, descriptions, photos, service areas, and business details.
Improve pin quality and performance through ongoing optimizations (photos, descriptions, categories, attributes, etc.).
Help build repeatable processes to scale pin creation and optimization across thousands of listings.
Monitor key performance metrics (rank, impressions, actions, calls, clicks) and report on learnings.
Qualifications
Required
Bachelor's degree.
At least one year of work experience in a customer-service-driven position.
A track record of detail-critical work where accuracy mattered, whether in a job, internship, or school.
Experience managing a high volume of work while staying organized.
Able to follow a process closely while spotting ways to make it better.
Comfortable in spreadsheets and quick to learn new tools.
Nice to Haves
Experience with Google Business Profile, Google Maps listings, or local SEO.
Experience at a marketplace or multi-location business.
Built AI workflows or used AI tools to speed up repetitive work.
Familiarity with performance metrics (impressions, clicks, rank, conversions) and reporting.
Skills
google business profilegoogle mapslocal seospreadsheetsAI Tools
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