Customer Success Manager
Onboards new customers to Juicebox recruiting platform, builds renewal processes, resolves issues, expands accounts, and provides product feedback. Requires deep recruiting knowledge, organization, product mindset, and onsite presence in San Francisco.
About the job
Responsibilities
- Onboard new customers to Juicebox and ensure they succeed
- Build out our renewal processes
- Create guides on best practices and update our Knowledge Base
- Resolve on-going customer issues, acting as true partner for them
- Collaborate with the Sales team to expand customer accounts
- Provide product feedback to our Engineering / Product team to continue to improve Juicebox
Requirements
- Deep understanding of recruiting processes and challenges
- Very organized, ability to manage a high number of ongoing customer threads
- Product-mindset
- Located in or willing to relocate to SF (in-person 5 days a week)
Nice to Haves
- Experience as a recruiter or sourcer
- Familiar with Product-Led-Growth
Compensation
- $130-$180K base salary, based on experience
- Commission on top for OTE of $140 - $220K
- Generous benefits, including medical, dental, and vision
- Lunch stipend
Skills
Recruiting Processes, Product-Led Growth, Customer Onboarding, Renewal Processes, Knowledge Base Management, Account Expansion, Product Feedback
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