Account Executive, SMB
Own the full sales cycle for startups and SMB customers, including renewals, upsells, product adoption, and new business. The role requires at least five years of client-facing sales experience, strong consultative selling skills, technical fluency, and cross-functional collaboration.
About the job
Responsibilities
- Own contract renewals and lead negotiations to increase and retain existing customer revenue and market share.
- Develop and implement full sales-cycle strategies for product adoption, net-new product sales, and client retention among existing customers.
- Solve complex client needs and collaborate with product, sales, risk, and operations teams to improve the product.
- Own the full sales cycle from lead to close for startups and small and medium-sized businesses.
- Generate leads through cold calling, blitzing, research, networking, and territory development.
- Deliver a positive experience for every potential user, regardless of deal size.
- Identify user pain points and propose appropriate solutions.
- Coordinate with internal teams to support user success.
Requirements
- 5+ years of experience in a client-facing or sales role.
- Ability to understand complex technical ecosystems and build relationships with technical users.
- Experience driving and closing upsell opportunities in long-term, consultative engagements.
- Analytical ability to manage complex pricing and cost considerations.
- Experience managing projects with cross-functional input.
- Ability to work effectively with diverse internal and external stakeholders.
- Ability and motivation to operate in an ambiguous, fast-paced environment.
- Excellent verbal and written communication skills.
Nice-to-haves
- Sales or customer-facing experience at a high-growth technology company.
- Experience with Excel and SQL, or willingness to learn.
Skills
Sales, Contract Negotiation, Customer Retention, Product Adoption, Upselling, Lead Generation, Cold Calling, Relationship Management, Cross-Functional Collaboration, Pricing Analysis, Excel, SQL
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