Senior Product Manager, Platform & Agentic Integrations
Leads product strategy and execution for Dialpad’s developer platform, agentic integrations, APIs, MCP capabilities, connectors, and platform infrastructure. The role requires 5+ years of product management experience and strong technical fluency in APIs, webhooks, authentication, and integration architecture.
About the job
Responsibilities
- Own product strategy and roadmap for Platform & Agentic Integrations, including public APIs, webhooks/events, MCP capabilities, custom connectors/actions, and connector management experiences.
- Define platform primitives that let third-party developers and customers connect to Dialpad events, observe agent outcomes, and create or manage AI agents programmatically.
- Drive the evolution of Dialpad MCP and related ecosystem capabilities, including public APIs in the public MCP server, internal MCP use cases, and bring-your-own-MCP workflows.
- Lead product development for custom connectors and actions, enabling admins and conversation designers to configure APIs directly in Dialpad for use by AI agents.
- Build platform and management experiences for connector discovery, connection management, testing, observability, and self-service tooling.
- Partner with engineering, design, QA, support, solutions, and go-to-market teams to ship reliable, secure, scalable platform capabilities and integrations.
- Define how integrations scale through in-house development, IPaaS/Membrane, customer-built integrations, and low-touch partner models.
- Set vision, strategy, and priorities for Platform & Agentic Integrations.
- Write product requirements and drive execution from discovery through launch.
- Partner with engineering on platform architecture and tradeoffs across MCP, APIs, event systems, and integration infrastructure.
- Prioritize investments across platform improvements, ecosystem scale, and high-impact integration opportunities.
- Define customer and admin experiences for connector setup, configuration, management, and troubleshooting.
- Use customer feedback, field input, platform usage, and business context to make prioritization decisions.
- Coordinate launches with go-to-market, product marketing, support, and enablement teams.
- Drive platform quality through clear definitions of reliability, observability, security, and supportability.
Requirements
- 5+ years of product management experience, ideally in platform, developer products, APIs, integrations, or enterprise SaaS.
- Strong understanding of developer-facing concepts such as APIs, webhooks, authentication, and integration architecture.
- Experience building or scaling platform products that enable internal teams, partners, or customers to extend core product capabilities.
- Ability to operate across strategic and deeply technical problem spaces.
- Strong product judgment around platform usability, scalability, and tradeoffs.
- Experience working cross-functionally with engineering, design, QA, go-to-market, support, and external partners.
- Comfort working in ambiguous, fast-moving environments where priorities shift quickly.
- Excellent written and verbal communication skills.
Compensation
- Base salary range for British Columbia, Canada: $140,500–$177,250 CAD.
- Compensation details reflect base salary only and exclude bonus, equity, and benefits.
- Benefits include competitive benefits and perks, AI tools, and a training program.
Skills
Product Management, APIs, Webhooks, Authentication, Integration Architecture, Mcp, AI Agents, Custom Connectors, Enterprise Saas, Product Strategy, Roadmapping, Observability, Platform Security, Ipaas, Microsoft Teams
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