Licensing Lead, New Bets
Leads licensing operations for new provider types, managing associates and virtual assistants while building scalable, compliant workflows. The role requires 5–9 years of licensing or healthcare operations experience, people leadership, and expertise with provider licensing requirements and renewals.
About the job
Responsibilities
- Develop and support a pod of New Bets Licensing Associates or Senior Associates by setting priorities, clarifying ownership and deadlines, reviewing work quality, giving feedback, and holding the team accountable.
- Direct virtual-assistant capacity supporting licensing workflows, including work allocation, training, quality assurance, and performance monitoring.
- Own licensing programs end to end, including requirements research, provider instructions, application submission, status tracking, issue resolution, renewals, and reporting.
- Build and maintain SOPs, operating cadences, quality controls, documentation standards, escalation paths, and audit-ready records.
- Use metrics to manage capacity, throughput, timeliness, quality, provider experience, and execution risk; identify gaps and lead improvement plans.
- Investigate state-board, provider, and operational issues using data and primary sources, balancing speed, compliance, provider experience, business impact, and cost.
- Design scalable workflows and recommend tooling, automation, and ownership improvements with cross-functional partners.
- Evaluate in-house and external-partner operating models and implement the necessary controls.
- Resolve blockers, escalate material risks with recommendations, and communicate decisions, owners, deadlines, risks, and next steps.
- Coach associates and develop team capability while ensuring reliable delivery.
Requirements
- Approximately 5–9 years of experience in provider licensing, provider operations, healthcare operations, or a related field.
- Meaningful licensing experience with state requirements, applications, and renewals for Medical Doctors, Nurse Practitioners, and Therapists.
- People-leadership experience, including prioritization, work direction, feedback, performance management, and team development.
- Experience owning complex operational programs with rigorous quality, compliance, documentation, and deadline requirements.
- Ability to use metrics to manage capacity, throughput, quality, timeliness, and execution risk.
- Strong written and verbal communication skills.
- Technology fluency and experience improving processes through tooling, automation, or Product and Engineering partnerships.
- Flexibility and adaptability in changing environments.
Nice-to-haves
- Bachelor's degree, strongly preferred but not required.
Compensation and Benefits
- Full-time role open to NYC-based or remote candidates.
Skills
Provider Licensing, Healthcare Operations, Credentialing, State Licensing Requirements, License Renewals, Quality Assurance, Process Improvement, Workflow Automation, Metrics, Compliance, Standard Operating Procedures, Performance Management, Product Partnerships, Engineering Partnerships, Risk Management
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