Director of Strategic Operations, Litigation Support

Responsibilities

• Set the strategic roadmap and annual planning goals for the litigation support service line, managing the portfolio with clear dependencies and decision points.
• Design the end-to-end operating model for court filing and service of process, including intake, quality control, fulfillment, vendor management, and billing handoffs.
• Build operational guardrails for time-sensitive filings and service delivery where errors may be irreversible.
• Convert existing tacit knowledge into systems, playbooks, and tooling that new team members can execute.
• Own the service line’s technology strategy and translate operational strategy into requirements for product and engineering teams.
• Make build-versus-buy decisions involving filing platforms, service-of-process infrastructure, and automation.
• Identify where automation and AI can reduce cost and errors while preserving appropriate human involvement.
• Own the growth plan across client cross-sell, expansion, and new service offerings.
• Partner with Sales and Enablement on positioning, commercial playbooks, client promises, and intake standards.
• Own market analysis, including the competitive landscape, segment trends, and client research that informs future development.

Requirements

• 7+ years of experience in strategic operations, business operations, consulting, or a similar role, ideally at a high-growth startup.
• Excellent analytical and problem-solving abilities with a data-driven mindset.
• Experience shipping internal tooling with product and engineering teams and writing clear technical requirements.
• Strong leadership skills and the ability to influence and collaborate across departments.
• Track record of scaling operations, teams, or processes into new markets, jurisdictions, or service lines.

Compensation and Benefits

• Salary: $150,000–$190,000, including an incentive bonus.
• Medical, dental, and vision coverage, with some plans offering full premium coverage.
• Wellness and mental health benefits.
• Flexible paid time off.
• Equity options.
• Company-provided 401(k) account.
• Home office setup and monthly internet and phone stipend.