Solutions Consultant
Solutions Consultant leading adoption of Higharc's Estimate module for home builders. Map customer estimating workflows, deliver training and presentations to leadership, own relationships, troubleshoot, and provide product feedback. Requires 5+ years estimating/purchasing experience and expert Excel skills.
About the job
Responsibilities
- Lead discovery and onboarding for the Estimate Module, mapping how each customer's estimating and purchasing teams actually work today.
- Train customers directly, including presenting to their leadership, and drive early, durable adoption.
- Own multiple customer relationships at once, running calls and troubleshooting sessions across several accounts in a single day.
- Troubleshoot issues in real time and know when to solve it yourself versus route it to Product or Engineering.
- File clear, well-documented feature requests and bugs based on what you're seeing across customers.
- Run UAT testing on new Estimate functionality before it reaches customers.
- Deliver regular account updates that give internal teams a real read on adoption health.
- Bring structured, strategic feedback back to Product.
Requirements
- 5+ years in estimating or purchasing, ideally in home building.
- Expert-level Excel skills.
- Experience leading training, implementation, or onboarding for a technical or specialized audience.
- Strong project management instincts.
- Confidence presenting to customer leadership.
- Sharp problem-solving instincts and a genuine attention to detail.
- A friendly, patient communication style.
Nice-to-Haves
- Strong estimating experience in industries other than home building.
Skills
Excel, Estimating, Purchasing, Project Management, Training, Onboarding, Uat Testing, Customer Training, Feature Requests, Troubleshooting
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