Logistics Coordinator - Temporary

Key Responsibilities

• Monitor designated communication channels during assigned after-hours and weekend shifts and respond promptly to urgent travel and logistics needs.
• Support travelers with time-sensitive travel issues, including flight disruptions, hotel concerns, transportation changes, and other unexpected travel needs.
• Coordinate and make necessary changes to existing travel arrangements using established company guidelines.
• Troubleshoot issues and identify practical solutions that minimize operational disruption and unnecessary travel costs.
• Determine when an issue can be resolved independently versus when it requires escalation.
• Escalate urgent or high-impact issues to the appropriate on-call team member or leader.
• Communicate clearly and professionally with travelers and internal stakeholders throughout issue resolution.
• Maintain accurate documentation of issues, decisions, travel changes, and associated costs.
• Provide clear handoffs to the weekday Logistics team for unresolved issues or items requiring follow-up.
• Follow established travel policies, SOPs, and escalation procedures.

Typical Issues Supported

• Flight delays, cancellations, or missed connections.
• Last-minute hotel changes or accommodation issues.
• Rental car or ground transportation problems.
• Unexpected changes to a travel assignment.
• Urgent travel booking or rebooking needs.
• Questions from traveling employees requiring immediate assistance.
• Situations requiring escalation due to cost, safety, or operational impact.

Requirements

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.
• Ability to remain calm and solutions-oriented when handling time-sensitive issues.
• Strong judgment and ability to independently triage requests.
• High reliability and responsiveness during scheduled coverage.
• Comfort working independently with limited real-time supervision.
• Ability to follow established policies while using good judgment when unexpected situations arise.
• Comfort working across multiple systems and communication channels.

Preferred Qualifications

• Experience in travel coordination, logistics, operations, dispatch, field support, customer support, or a similar role.
• Experience supporting employees or teams who travel frequently.
• Experience handling urgent or after-hours operational issues.
• Familiarity with Slack and travel booking platforms.

Schedule

• Temporary position focused on coverage outside standard business hours.
• Coverage may include weekday evenings, weekends, and select holidays as needed.
• Specific coverage hours and scheduling expectations will be established in advance.

Success Measures

• Urgent travel issues receive timely responses and resolution.
• Travelers know where to go for support when issues arise outside business hours.
• Travel disruptions have minimal impact on scheduled operations.
• Issues are escalated appropriately without unnecessary escalation.
• Travel changes balance traveler needs, business needs, and cost.
• Weekday teams receive clear, accurate handoffs with minimal cleanup required.