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MintlifyMintlifySan Francisco, CA

Enterprise Customer Success Manager

Manages enterprise accounts for a developer docs platform, driving adoption, retention, and expansion through strategic relationships and proactive processes. Requires technical skills in web development, Git, APIs, and customer success tools.

140k – 210k/yr
On-siteCustomer Success

About the role

Key Responsibilities

  • Own and manage enterprise customer portfolio
  • Establish regular touch points and quarterly business reviews with key stakeholders
  • Build relationships with leadership and technical decision-makers
  • Create comprehensive account mapping across multiple functions and product teams
  • Drive cross-functional adoption and strategic initiatives
  • Identify and develop growth opportunities based on product usage and business needs
  • Partner with sales team on account planning and expansion opportunity development
  • Implement proactive retention strategies and early warning systems for at-risk accounts
  • Create processes for enterprise onboarding, adoption, renewal, and expansion
  • Own customer health scoring and success measurement
  • Build customer advocacy programs
  • Work with Product team to translate feedback into product requirements
  • Collaborate with Support on technical issue resolution
  • Partner with Marketing on customer advocacy, testimonials, and thought leadership
  • Align with Sales on seamless account management and growth strategies

Required Technical Qualifications

  • Experience in customer-facing technical roles and managing Enterprise customers
  • Strong communication skills with the ability to explain technical concepts clearly
  • Strong eye for design and attention to detail
  • Experience with web development (HTML, CSS, JavaScript)
  • Familiarity with Git workflows and version control concepts
  • Understanding of API documentation and technical writing principles
  • Experience working with customer data across multiple platforms
  • Comfortable with product analytics tools
  • Ability to create automation workflows across customer success tools

Additional Qualifications (Nice to Have)

  • 5+ years in Customer Success or Technical Account Management
  • Background in developer tooling, API products, or technical documentation
  • Comfortable with prompt engineering and experience with AI/ML applications

Company Benefits

  • Competitive compensation and equity
  • 20 days paid time off every year
  • 401k or RRSP
  • $420/mo. wellness stipend
  • 100% coverage for Health, dental, vision
  • Free Ubers to and from work
  • Free lunch and dinners
  • Annual team offsite

Skills

HTMLCSSJavaScriptGitApi DocumentationProduct AnalyticsAutomation WorkflowsPrompt EngineeringAI/MLTechnical Writing

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