RVP, Account Management
Leads an enterprise account management organization responsible for strategic customer growth, retention, renewals, and expansion revenue. Requires 8+ years in enterprise SaaS or account management and substantial experience coaching leaders serving complex enterprise customers.
About the job
Responsibilities
- Lead and develop a team of Enterprise Customer Account Directors managing AlertMedia’s largest strategic customers.
- Drive expansion revenue, customer retention, Net Revenue Retention (NRR), and Gross Revenue Retention (GRR).
- Coach account directors on executive customer engagements, Executive Business Reviews, strategic account planning, negotiations, expansion opportunities, and multi-year renewals.
- Review forecast accuracy, pipeline health, customer health, renewal strategy, and expansion opportunities.
- Create coaching and career development plans; recruit, onboard, develop, and retain high-performing account directors.
- Partner with Customer Success, Renewals, Sales Engineering, Product, Marketing, Finance, Pricing & Contracts, and executive stakeholders.
- Use Salesforce, Gong, and other technologies to improve execution and forecasting.
- Deliver forecasts, pipeline updates, and business insights to the VP of Account Management.
- Build trusted executive relationships with enterprise customers and travel approximately 20–25%.
Requirements
- 8–10+ years of enterprise SaaS sales or account management experience supporting large, complex organizations.
- 3–5+ years leading enterprise account managers, strategic account managers, or enterprise customer account directors.
- Experience serving Fortune 1000 or similarly complex enterprise customers.
- Demonstrated success with expansion ARR, NRR, GRR, and customer retention.
- Experience with executive business reviews, complex expansion opportunities, multi-year renewals, pricing negotiations, procurement processes, and contract strategy.
- Strong executive presence, coaching, leadership, cross-functional collaboration, forecasting, and pipeline-management skills.
- Experience developing strategic account plans, identifying whitespace opportunities, increasing product adoption, and driving customer growth.
- Legal right to work in the United States; sponsorship is not provided.
Nice to Have
- Experience in crisis intelligence, enterprise software, or communications technology.
- Austin-based candidates able to work a hybrid schedule.
Compensation and Benefits
- The role is open to U.S.-based candidates, with a strong preference for Austin, Texas, candidates working hybrid.
Skills
Enterprise Saas, Account Management, Customer Retention, Expansion Arr, Net Revenue Retention, Gross Revenue Retention, Strategic Account Planning, Executive Business Reviews, Salesforce, Gong, Pipeline Management, Forecasting, Pricing Negotiation, Procurement
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