Sales Strategy & Operations Manager
Partners with North America Sales leaders to run forecasting, pipeline management, planning, reporting, and strategic operations. Requires 5+ years in revenue or sales operations, expert Salesforce and BI skills, strong analytical ability, and executive stakeholder management.
About the job
Responsibilities
- Serve as the dedicated Strategy & Operations partner to North America Sales leaders and their teams.
- Run weekly forecast, pipeline inspection, and deal-review cadences; ensure accurate, risk-adjusted rollups for leadership reviews.
- Monitor pipeline coverage, stage progression, qualification rigor, aging, and slippage; partner with sales leaders and Account Executives on corrective actions.
- Support territory, quota, capacity, and headcount planning; model coverage scenarios and translate them into executable plans.
- Build recurring reporting packages, scorecards, QBR narratives, and leadership dashboards using Salesforce and internal tools.
- Use AI GTM capabilities and agentic workflows to automate reporting, accelerate deal and pipeline inspection, and enable self-service analytics.
- Lead strategic initiatives and planning workstreams from problem definition through execution and measurement.
- Collaborate with Strategy & Operations and Revenue Operations teams across Sales, BDR, Partner, and Value Engineering organizations.
- Document and improve recurring processes, operating rhythms, and reporting systems.
Requirements
- 5+ years of experience in Revenue Operations, Sales Operations, business operations, or a related GTM strategy or analytics role, preferably in B2B SaaS.
- Expert Salesforce proficiency for reporting and analysis, with hands-on experience using BI tools and reporting infrastructure.
- Familiarity with AI use cases for go-to-market and operations, including agentic workflows.
- Strong business acumen and ability to identify meaningful revenue KPIs and their business implications.
- Experience partnering with B2B sales teams or directly supporting sales leaders, with demonstrated operational improvements that drove results.
- Experience running forecast and pipeline cadences and maintaining accurate dashboards, scorecards, and reporting packages.
- Strong stakeholder management skills, including weekly partnership with RVP and VP-level leaders.
- Analytical and investigative mindset combining quantitative analysis with qualitative feedback.
- Excellent communication and presentation skills.
- Strong organization and attention to detail; able to manage recurring cadences, ad hoc requests, and ambiguity.
- Based in Raleigh or the surrounding area and able to commute to the office up to 3 days per week.
Nice-to-haves
- Experience with B2B SaaS.
- Familiarity with Salesloft, ZoomInfo, compensation tools, Snowflake, or related GTM technology and data infrastructure.
Benefits
- Restricted Stock Units and merit-based refresh grants for full-time employees.
- Paid parental leave, PTO, flexible hybrid work, learning and mentorship programs, Wellhub memberships, mental health counseling, wellness programs, and paid volunteer time.
Skills
Salesforce, Revenue Operations, Sales Operations, Business Operations, Business Intelligence, Ai Gtm, Agentic Workflows, MEDDPICC, Salesloft, ZoomInfo, Snowflake, Pipeline Analysis, Forecasting, Quota Planning, Qbr Reporting
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