Manager, Delivery Solutions Architects

Responsibilities

• Build and lead a team of Delivery Solution Architects responsible for post-sales technical strategy for enterprise customers.
• Shape and monitor regional post-sales execution strategy in collaboration with sales, pre-sales, professional services, and partners.
• Make regional investment decisions with sales and pre-sales managers.
• Shape and promote the Delivery Solution Architect value proposition with sales teams and customers.
• Serve as technical sponsor and thought leader for selected customers.
• Hire, coach, and develop the team to work with customer stakeholders through C-level executives to accelerate production use cases and usage growth.
• Create assets to build the Delivery Solution Architecture practice and improve customer engagement effectiveness and consistency.
• Manage a diverse team to achieve customer, company, and team goals, including usage growth, career development, and hiring.
• Maintain advanced knowledge of the technology stack and ensure continuous team learning and certification progress.
• Assign accounts and distribute work for optimal customer coverage and team balance.
• Build relationships with sales, pre-sales, and professional services teams to accelerate customer growth.
• Work with cross-functional teams to reduce customer risk, resolve escalations, and address blockers.
• Monitor customer progress and forecast growth.
• Improve internal processes, drive operational rigor, and lead high-impact organizational programs.
• Maintain a robust hiring pipeline.

Requirements

• 7+ years of successful experience in a customer-facing role.
• Proven delivery experience with SaaS technologies, particularly data analytics, data warehousing, data engineering, ETL, machine learning, AI, or data science.
• Experience building and leading technical post-sales teams, including hiring, onboarding, and enablement.
• Experience serving as a trusted advisor to technical executives on strategic data project delivery decisions.
• Experience leading architecture discussions, use-case go-lives, project and execution plans, and customer growth strategies.
• Experience fostering collaboration among Field Engineering, Sales, and internal partners.
• Experience delivering and deploying workloads or data products into production, such as in a delivery architect, project manager, DevOps, or service/product owner role.
• Understanding of customer business issues and big-data use cases across industries.