Senior Engineering Manager V&V Media
Leads engineering teams building Twilio’s scalable, low-latency real-time media-processing infrastructure. The role requires engineering management experience, backend and distributed-systems expertise, strong reliability practices, and knowledge of Voice/VoIP or related communications technologies.
About the job
Responsibilities
- Lead a team of senior engineers developing Twilio’s next-generation media processing stack.
- Drive technical architecture decisions for low-latency, high-throughput media systems.
- Collaborate with product, platform, and engineering teams to define technical roadmaps.
- Establish engineering excellence through code quality standards, testing practices, and operational reliability.
- Mentor engineers and provide technical guidance on complex media-processing challenges.
- Balance technical debt reduction with feature development while maintaining service reliability.
- Build and evolve systems handling real-time media processing at scale.
- Own service performance metrics, reliability targets, and continuous improvement initiatives.
- Partner with engineering leaders to align media-platform capabilities with broader Voice strategy.
- Make technology-stack decisions affecting Twilio’s media-processing capabilities.
Requirements
- 5+ years of engineering management experience leading teams that build distributed systems.
- Understanding of Voice/VoIP infrastructure and media-handling challenges.
- Strong technical background architecting and building backend services at scale and operating them with high reliability under strict SLOs.
- Deep understanding of systems design, microservice architecture, and cloud infrastructure.
- Experience managing tradeoffs among reliability, scalability, and feature development.
- Track record delivering critical, technically complex infrastructure projects.
- Experience improving developer velocity using AI tools.
- Strong knowledge of performance optimization, reliability engineering, and operational excellence.
- Excellent communication skills, including the ability to translate complex technical concepts for technical and non-technical audiences.
- Experience with real-time communications systems, media processing, streaming technologies, or related fields.
Nice-to-haves
- Experience with SIP, RTP/RTCP, or other communications protocols.
- Familiarity with media codecs, transcoding, packet-loss concealment, and audio processing.
- Experience building low-latency, globally distributed systems.
- Experience with Rust, Java, C, C++, or other systems programming languages.
- Experience with platforms such as Asterisk or GStreamer.
- Experience building Voice AI products.
- Knowledge of AWS or similar cloud infrastructure.
- Prior experience in telecommunications or communications platforms.
Compensation
- Estimated pay range: CAD 194,000.00–CAD 242,500.00 annually.
- Target bonus: 17.5%.
- Benefits may include healthcare, retirement savings, paid time off, parental and wellness leave, incentive programs, equity grants, and other location-dependent benefits.
Skills
Distributed Systems, Voip, Backend Services, System Design, Microservices, Cloud Infrastructure, SLOs, Reliability Engineering, Sip, Rtp/Rtcp, Media Codecs, Rust, Java, C++, AWS
Similar jobs
Engineering Management jobs
BuildOps
San Francisco, CALeads the architecture and development of BuildOps’ integration and data platform, driving technical strategy, reliability, APIs, databases, and engineering standards across multiple teams. Requires 10+ years of software engineering experience and deep expertise in TypeScript, Node.js, PostgreSQL, cloud infrastructure, and distributed systems.
Webflow
United StatesLeads the engineering team creating Webflow’s code-native platform and integrating coding agents into visual and code-based workflows. The player-coach role requires technical depth in developer tooling or infrastructure, experience leading engineering teams, and strong hiring and coaching skills.
Instacart
United StatesLeads the Enterprise Fulfillment engineering team responsible for scalable, reliable grocery-picking systems serving retailers and shoppers. Requires 10+ years of software engineering experience, 5+ years managing engineering teams, and strong technical strategy and people leadership.
OpusClip
Burnaby, Canada
Leads the Burnaby engineering organization, owning delivery, technical quality, talent development, and high-performance culture across growth, enterprise, infrastructure, and data-sensitive systems. Requires 8+ years of software experience, 3+ years managing engineers, strong architecture skills, and startup experience.
Dialpad
Vancouver, Canada
Leads the engineering team responsible for Dialpad’s real-time calling experience across frontend, backend, and hardware. The role combines people leadership with hands-on technical direction in WebRTC, SIP, contact center systems, cloud-native architecture, and AI-assisted development.