Engagement Manager
Own strategic relationships with frontier AI lab customers, driving retention, expansion, renewals, and long-term partnerships. The role requires at least three years of relevant experience, strong executive communication, and the ability to build account management and customer health processes from the ground up.
About the job
Responsibilities
- Own and grow strategic accounts: Serve as the primary point of contact for key frontier AI labs, driving retention, expansion, and long-term partnerships.
- Drive revenue growth: Identify and close upsell, cross-sell, and new use-case opportunities across existing customers.
- Lead executive relationships: Run business reviews, strategic check-ins, and commercial negotiations, including master services agreements.
- Champion the voice of the customer: Partner closely with operations, product, and engineering to ensure customer needs are met and feedback shapes the roadmap.
- Build the customer engagement function: Create account management, customer health, and expansion playbooks from the ground up.
- Operate as an early company builder: Drive cross-functional initiatives and help define how the company engages with customers as it scales.
Requirements
- 3+ years of experience in a relevant role; strong candidates may come from account management roles at data companies or engagement management roles in other industries.
- High agency, drive, and strong work ethic; able to thrive in ambiguity and execute with minimal direction.
- Strong leadership and communication skills, with the ability to engage senior AI researchers and technology industry executives.
- Competitive nature and demonstrated past success.
Skills
Account Management, Customer Relationship Management, Revenue Growth, Upselling, Cross-Selling, Contract Negotiation, Executive Communication, Customer Health, Account Expansion, Cross-Functional Collaboration
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