Autofile Specialist, Tax
Manage high-risk tax operations escalations, investigate root causes of recurring issues, and drive cross-functional process improvements in ambiguous environments.
About the job
Responsibilities
- Manage complex escalations: Own high-risk, cross-functional issues, ensuring timely resolution and closure.
- Investigate root causes: Conduct deep-dive analyses into recurring operational problems to distinguish systemic issues from isolated incidents.
- Drive operational visibility: Provide insights into friction points and mitigation strategies using metrics and reporting.
- Partner cross-functionally: Collaborate with operations, product, and leadership to resolve operational blockers and advocate for permanent solutions.
- Navigate ambiguity: Connect relevant people, data, and context to bring clarity to unstructured situations.
- Support operational readiness: Prepare for external regulatory or system changes to support new capabilities.
- Elevate the experience: Improve operator and user experiences through strategic prevention and resolution frameworks.
Requirements
- Strong operations, escalation management, or process improvement experience
- Proven ability to investigate complex issues and drive them to resolution
- Ability to manage multiple priorities with urgency and accuracy
- Excellent communication and cross-functional collaboration skills
- Comfort working in ambiguity and high-accountability environments
Preferred Qualifications
- Experience in tax operations, financial services, or regulated operational environments
- Understanding of operational workflows (filing processes, user operations, risk management)
- Background working closely with operations or product teams to improve processes
- Familiarity with root cause analysis and continuous improvement methods
- Experience partnering with operations leads and senior stakeholders
Skills
Escalation Management, Root Cause Analysis, Process Improvement, Cross-Functional Collaboration, Operations Management, Metrics And Reporting, Regulatory Compliance, Risk Management
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