Sales Account Executive I, SB
Own the full sales cycle for small business customers, from lead conversion through closed-won deals and initial setup. The role requires at least one year of direct SaaS sales experience, fluent English, strong communication and emotional intelligence, and the ability to work hybrid US hours.
About the job
Responsibilities
- Own new logo acquisition, lead-to-opportunity conversion, opportunity-to-sale conversion, and team revenue targets.
- Serve as a first point of contact for prospective customers through sales lines, live chat, and marketing leads.
- Listen to customer needs, understand their challenges, and connect them to Dialpad’s solutions.
- Partner with Billing, Support, Marketing, and sales teams to improve the customer experience.
- Research product changes and identify benefits for customers.
- Manage the full sales cycle from initial interest through closed-won deals.
- Help prospective customers sign up and get set up for success.
Requirements
- 1+ years of direct sales experience, preferably selling SaaS in the communications space, including UCaaS or CCaaS.
- Bachelor’s degree or equivalent experience; Business Administration is preferred.
- Fluent English reading, writing, and speaking skills.
- High emotional intelligence, energy, and willingness to learn.
- Strong digital communication skills, with clear visual and verbal communication during remote interactions.
- Ability to work in a hybrid setup and during US core hours of 6 am–5 pm Pacific Time.
- Ability to remain 100% on-camera in a dedicated, technically enabled remote workspace.
- Excellent internet connectivity.
Nice-to-haves
- Salesforce experience.
- VoIP industry experience.
- Outreach experience.
- G Suite experience.
Compensation and Benefits
- Competitive salary.
- Comprehensive benefits and perks.
- Robust training program and opportunities for growth.
- Access to AI tools designed to amplify employee impact.
Skills
SaaS, Ucaas, Ccaas, Salesforce, Voip, Outreach, G Suite, Digital Communication, Sales
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