Home Care Consultant
Guides prospective clients and families toward appropriate in-home care solutions through high-volume inbound and outbound phone interactions. The role requires at least three years of phone-based sales or customer service experience, strong empathy, and comfort working toward sales metrics.
About the job
Responsibilities
- Manage a steady flow of inbound and outbound calls with potential clients and their families.
- Listen to client needs and match them with appropriate non-medical in-home care solutions.
- Explain services, ask for commitment, and schedule follow-up consultations.
- Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
- Use CRM tools to track activity and follow up consistently.
Requirements
- 3+ years of phone-based sales or customer service experience, including inbound and outbound interactions.
- Bachelor’s degree or equivalent professional experience.
- Experience in a high-volume call center environment.
- Ability to work in a metrics-driven environment and meet goals.
- Empathetic communication skills combined with confident sales execution.
- Experience working remotely and managing time effectively in a virtual team.
- Evening availability and weekend availability, including every fourth weekend.
- Mandatory participation in a three-week virtual training period, Monday through Friday, 8:00 a.m.–5:00 p.m. Central Time, with active on-camera participation.
Nice-to-Haves
- Experience in home care, healthcare, or senior services.
Compensation and Benefits
- Hourly hiring range: $19.90–$22.10.
- Tiered monthly bonus based on sales-target achievement; reaching 100% of target starts at a $300 monthly bonus, with additional pay for exceeding targets.
- Equity and 401(k) with up to a 4% match.
- Medical, dental, and vision coverage, including a zero-cost employee plan.
- Employer-paid short-term disability, long-term disability, and life insurance.
- Voluntary additional life insurance.
- Paid time off and Employee Assistance Program.
Skills
Salesforce, Customer Service, Phone Sales, Inbound Calls, Outbound Calls, Call Center, CRM, Sales Metrics, Conversion Rates, Remote Work
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