Forward Deployed Engineer

Responsibilities

• Build production systems: Ship full-stack product capabilities directly into production
• Build workflow orchestration systems, internal tooling, and customer-facing interfaces
• Design resilient systems that coordinate complex operational processes
• Work across frontend, backend, infra, integrations, and AI systems
• Embed directly with customers: Work closely with operators, billing teams, executives, and frontline staff
• Observe operational workflows firsthand and identify systemic bottlenecks
• Lead implementations and deployments within large healthcare organizations
• Translate ambiguous customer pain points into scalable product primitives
• Shape product direction: Define entirely new product lines from customer insight and operational patterns
• Create abstractions that generalize across fragmented healthcare systems
• Influence roadmap prioritization through direct field exposure
• Partner with engineering and GTM to rapidly iterate on high-leverage workflows
• Own outcomes end-to-end: Diagnose failures in messy real-world environments
• Build automation that removes operational burden at scale
• Ensure systems are observable, reliable, and correct under real constraints

Requirements

• Strong full-stack engineering fundamentals
• Comfort operating across frontend, backend, infrastructure, and data systems
• Experience working directly with customers or operational stakeholders
• Ability to move fluidly between technical depth and business context
• Enjoy ambiguous, high-ownership environments
• Like understanding how real organizations operate
• Can deconstruct operational chaos into software systems
• Care deeply about reliability, edge cases, and product quality
• Prefer solving root problems over patching symptoms
• Want to shape products, not just execute tickets
• Energized by customer interaction rather than isolated implementation work

Nice-to-Haves

• Experience with workflow orchestration systems
• Background in AI agents, automation, or integration platforms
• Experience deploying AI-powered systems in production
• Exposure to healthcare, fintech, logistics, or other operationally complex industries
• Experience working in highly customer-embedded engineering roles