Head of Marketplace
Leads the strategy, growth, operating model, and team for OpenAI’s B2B marketplace. The role requires 15+ years of marketplace, platform, ecosystem, product, partnerships, or general management experience and a track record of scaling commercial technology platforms.
About the job
Responsibilities
- Define the vision, strategy, roadmap, and success metrics for OpenAI’s B2B marketplace.
- Own marketplace performance across partner supply, customer demand, adoption, transaction volume, partner success, solution quality, and customer trust.
- Partner with product and engineering on discovery, listing, evaluation, procurement, billing, deployment, identity, governance, security, and measurement capabilities.
- Build an ecosystem of ISVs, developers, service providers, and other third-party solution partners.
- Design commercial models, policies, incentives, and partner economics with finance, legal, security, policy, and operations.
- Create go-to-market motions across sales, co-sell, private offers, marketing, and customer success.
- Establish standards for solution quality, safety, compliance, performance, and lifecycle management.
- Build and lead the marketplace team and operating cadence.
Requirements
- 15+ years of experience in marketplaces, platforms, ecosystems, product, partnerships, or general management.
- Experience owning a scaled B2B marketplace or platform business with measurable commercial and customer outcomes.
- Deep understanding of marketplace partner supply and customer demand.
- Strong product and commercial judgment, including tradeoffs across growth, quality, trust, and ecosystem health.
- Ability to align product, engineering, sales, marketing, finance, legal, security, policy, and operations.
- Outstanding executive communication and relationship-building skills.
- Experience building teams and operating models in a complex, fast-moving technology company.
Skills
B2B Marketplaces, Platform Strategy, Ecosystem Development, Product Strategy, Commercial Strategy, Partner Economics, Go-to-Market Strategy, Sales, Co-Selling, Customer Success, Marketplace Operations, Security, Governance, Compliance, Billing
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