Senior Account Manager - US
Owns commercial success for strategic enterprise accounts, driving renewals, expansions, and multi-year growth strategies in partnership with CS, Sales, and Product teams. Requires 6-10 years in SaaS account management with strong executive relationship skills.
About the job
What You’ll Be Doing
Account Strategy & Commercial Ownership
- Own the end-to-end commercial relationship for strategic accounts, including renewals, expansions, pricing discussions, and contract negotiations.
- Develop and maintain multi-year account plans that align customer business goals with Fingerprint’s product roadmap and value proposition.
- Drive Net Revenue Retention (NRR) through proactive expansion, upsell, and cross-sell motions.
- Ensure on-time, predictable renewals with clear forecasting and risk mitigation.
Expansion & Growth
- Identify and qualify new expansion opportunities across products, features, teams, regions, and use cases.
- Partner with CSMs and CSEs to translate technical success and outcomes into commercial growth conversations.
- Build and maintain a healthy, accurate expansion pipeline for assigned accounts.
- Lead executive-level discussions tied to ROI, business outcomes, and strategic alignment.
Executive Relationships & Stakeholder Management
- Build trusted relationships with senior decision-makers and economic buyers within each account.
- Multi-thread across technical, product, fraud, risk, and business stakeholders. Build and expand on organization maps for holistic account coverage.
- Act as a senior point of escalation for commercial and relationship-driven issues.
- Represent the customer internally and advocate for their needs across Product, Engineering, and Leadership.
Cross-Functional Collaboration
- Ensure tight handoffs and clear role clarity between Success and Sales throughout the customer lifecycle.
- Partner closely with Strategic CSMs (value realization, adoption, outcomes), Strategic CSEs (technical depth, integrations, architecture), Account Executives (territory alignment, expansion strategy), Product (feedback, roadmap alignment, betas), Marketing (case studies, customer quotes, joint marketing opportunities).
Forecasting & Reporting
- Own renewal and expansion forecasting for assigned accounts.
- Maintain high pipeline accuracy and visibility in SFDC.
- Track and report on key commercial metrics, risks, and opportunities.
What We Are Looking For
- 6-10 years in Account Management, Strategic Customer Success, or Enterprise Sales, ideally in B2B SaaS.
- Proven experience managing large, complex enterprise or strategic accounts with multi-stakeholder buying groups.
- Strong track record of renewals, expansions, and long-term account growth.
- Experience working in highly technical products or platforms (e.g., developer tools, security, fraud, infrastructure, data).
- Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.
Compensation & Transparency
For US-based employees, the cash base compensation range for this role is $110,000 - $130,000 (OTE $150,000 - $180,000).
Skills
Salesforce, Sfdc, B2B SaaS, Slack, Google Workspace, Zoom, macOS, Account Management, Customer Success, Enterprise Sales
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