Enterprise Solutions Engineer
The Solutions Engineer helps enterprise customers architect and implement voice AI integrations, partnering with sales and product teams to scale technical solutions. The role requires Python proficiency, software architecture and integration expertise, customer-facing experience, and strong communication skills.
About the job
Responsibilities
- Collaborate with Account Executives to enhance the technical aspects of the sales process.
- Work directly with technical contacts at customers and prospective customers to provide tailored support and architect solutions.
- Create technical demonstrations that communicate the value of the voice AI platform.
- Develop technical enablement resources for the sales team.
- Build self-service tools and documentation that help customers implement solutions independently.
- Identify common integration patterns or features for productization and collaborate with product teams to develop them.
Requirements
- Passion for AI, technology, and ElevenLabs products.
- Experience working directly with customers on technical problems; student clubs or side projects are acceptable.
- Ability to identify patterns that can be standardized and scaled.
- Strong empathy for customers, sales, and product teams.
- Strong technical background in architecting integrations with existing customer solutions.
- Proficiency in Python, software development, software architecture, and common integration patterns.
- Excellent communication skills and ability to adapt messaging to different audiences.
Benefits
- Annual discretionary professional development stipend.
- Annual discretionary social travel stipend.
- Annual company offsite.
- Monthly co-working stipend for employees outside main hubs.
Skills
Python, Software Architecture, Software Development, AI, Voice Ai, API Integrations, Technical Demonstrations, Technical Documentation, Customer Solutions, Integration Patterns
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