AI Forward Deployed Engineer

Responsibilities

• Accelerate Customer Deployments: Execute end-to-end deployments by treating onboarding as a mini product cycle, integrating AI Agents seamlessly into customer systems and workflows to move the needle on key business metrics.
• Own the Product Vision (Per Deployment): Collaborate with customers to understand their goals, success criteria, and operational context. Then, translate these insights into a clear, measurable deployment plan that aligns Regal’s capabilities with their strategic objectives.
• Architect Technical Integrations: Work hands-on with APIs, webhooks, and databases to seamlessly integrate Regal into the customer’s existing systems.
• Shape Conversational Experiences: Work internally with Regal AI Product Specialists to guide the creation and refinement of voice prompts and AI agent settings to achieve the conversational quality that is Regal’s signature.
• Measure, iterate, and adapt: Build reporting to measure AI Agent performance, partner with customers to refine post-call analysis, and create a roadmap of A/B tests to continuously improve accuracy and outcomes.
• Stakeholder Management: Provide weekly status updates, manage timelines, and communicate proactively with both internal and external stakeholders. Mitigate risks, reprioritize as needed, and keep everyone aligned around the deployment roadmap.
• Unlock Future Value: As customers gain confidence, surface new use cases and features that can drive ongoing value. Use your product and commercial mindset to spot expansion opportunities and ensure each deployment isn’t just a one-off success, but the start of a long-term partnership.

Requirements

• 3+ years in a technical customer-facing role (e.g., Solutions Engineer, Implementation Consultant or a PM in a tech environment).
• Comfort working with APIs, writing a bit of middleware code when needed, and framing product capabilities for executive stakeholders.
• Strategic Problem-Solving: Synthesizing business needs, user experience, and platform constraints into a cohesive product vision.
• Outstanding Communication: Tailoring messages for project briefs, call flow diagrams, or data integration explanations.
• Relentless Ownership: Accountable for deployment success, making trade-offs, iterating quickly.
• Curiosity for AI & Voice: Experience with conversational design, prompt engineering, or user research for voice interfaces.
• Entrepreneurial DNA: Thriving in fast-paced, ambiguous environments.
• Ability to travel: 1 week per month.

Benefits

• Medical, Dental, and Vision plans - 80% covered by the company
• Flexible PTO & 11 paid holidays/year
• Subsidized ClassPass membership
• 401k Plan
• Paid parental leave
• Pre-tax commuter benefits
• In-office breakfast and snacks daily
• Happy hours, team outings, & annual off-sites
• Complete laptop workstation