Account Director
Leads enterprise health system accounts, driving retention, expansion, and executive relationships. Requires 8+ years in healthcare tech/SaaS account management, EHR knowledge, and strategic advisory skills.
About the job
What you'll do
- Own and grow a portfolio of enterprise health system accounts with accountability for retention, expansion, and customer success.
- Act as a trusted advisor to senior leaders across clinical, operational, and technology domains.
- Build expansion strategies aligned to customer priorities and strategic initiatives, grounded in measurable value.
- Develop multi-threaded executive relationships across C-suite, IT, clinical operations, and transformation teams.
- Lead account planning, QBRs, forecasting, and deal strategy with rigor and executive clarity.
- Partner with Product, Engineering, and Implementation to accelerate time-to-value and remove friction.
- Translate customer needs into actionable product insights that inform roadmap and GTM strategy.
What you'll need
- 8+ years of experience in enterprise account management, strategic accounts, or partnerships within healthcare technology, SaaS, or data/AI platforms.
- Proven success managing large, complex health system or IDN relationships with executive stakeholders.
- Strong understanding of healthcare data, clinical operations, EHR workflows, and interoperability (FHIR, HL7, etc.).
- Ability to articulate technical value in business terms, and business value in clinical terms.
- Executive presence, consultative communication, and comfort operating in a fast-moving, high-ambiguity environment.
- Organized and analytical with strong forecasting capabilities (Salesforce proficiency preferred).
- Willingness to travel for customer engagements.
Compensation
$380,000 - $440,000 OTE (dependent on experience).
Skills
Salesforce, Ehr, FHIR, Hl7, Healthcare Data, Clinical Operations, Account Management, Strategic Planning, Forecasting, SaaS
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