Account Director

What you'll do

• Own and grow a portfolio of enterprise health system accounts with accountability for retention, expansion, and customer success.
• Act as a trusted advisor to senior leaders across clinical, operational, and technology domains.
• Build expansion strategies aligned to customer priorities and strategic initiatives, grounded in measurable value.
• Develop multi-threaded executive relationships across C-suite, IT, clinical operations, and transformation teams.
• Lead account planning, QBRs, forecasting, and deal strategy with rigor and executive clarity.
• Partner with Product, Engineering, and Implementation to accelerate time-to-value and remove friction.
• Translate customer needs into actionable product insights that inform roadmap and GTM strategy.

What you'll need

• 8+ years of experience in enterprise account management, strategic accounts, or partnerships within healthcare technology, SaaS, or data/AI platforms.
• Proven success managing large, complex health system or IDN relationships with executive stakeholders.
• Strong understanding of healthcare data, clinical operations, EHR workflows, and interoperability (FHIR, HL7, etc.).
• Ability to articulate technical value in business terms, and business value in clinical terms.
• Executive presence, consultative communication, and comfort operating in a fast-moving, high-ambiguity environment.
• Organized and analytical with strong forecasting capabilities (Salesforce proficiency preferred).
• Willingness to travel for customer engagements.

Compensation

$380,000 - $440,000 OTE (dependent on experience).