Senior Manager, Revenue Cycle Operations
Leads and scales the revenue cycle operations function, managing an RCM team, optimizing collections and workflows, and coordinating launches and projects across technical, clinical, and operational partners. Requires 7+ years of experience, including team leadership.
About the job
Responsibilities
- Manage and lead a team of Revenue Cycle Management Associates through performance feedback, coaching, and career development.
- Oversee daily revenue cycle operations, emphasizing accuracy, efficiency, and patient experience.
- Lead hiring, onboarding, and training initiatives for the RCM Associate team.
- Identify and implement workflow improvements to increase collections and operational efficiency.
- Coordinate across Revenue Cycle Management, Engineering, Credentialing, Customer Experience, Clinical Operations, and external billing vendors.
- Support new product and contract activations and operational launches for new business lines.
- Lead operational projects supporting business growth and process improvement.
- Develop and manage performance metrics for team productivity and workflow effectiveness.
Requirements
- 7+ years of professional experience.
- At least 3 years managing a team of 5 or more.
- Experience with cross-functional collaboration across technical, operational, and external teams.
- Strong written and verbal communication skills.
- Patient-centric problem-solving approach.
- Proactive, independent approach in dynamic environments.
- Strong organizational and attention-to-detail skills.
- Experience using platforms such as Front, Aircall, and Intercom.
Nice-to-Haves
- Experience in telehealth, healthcare operations, or healthtech companies.
Compensation and Benefits
- Full-time role open to fully remote or NYC-based candidates.
Skills
Revenue Cycle Management, Front, Aircall, Intercom, Workflow Optimization, Performance Metrics, Team Management, Healthcare Operations, Telehealth, Cross-Functional Collaboration
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