Senior Manager, Customer Success Engineering
Leads the EMEA Customer Success Engineering organization, managing and developing CSEs while partnering with Sales and Product to drive enterprise adoption, retention, expansion, and technical outcomes. Requires 10+ years in customer-facing technical roles and 5+ years leading post-sales or technical teams.
About the job
Responsibilities
- Hire, lead, and develop Customer Success Engineers across EMEA.
- Partner with International Sales leadership to prioritize accounts, shape technical engagement strategy, allocate CSE capacity, and support retention and expansion.
- Establish operating cadences covering account prioritization, engagement inspection, KPI tracking, risk escalation, blocker resolution, and executive reporting.
- Manage portfolios proactively to drive adoption, value acceleration, customer outcomes, risk identification, and expansion readiness.
- Partner with Product to translate customer insights, technical blockers, workflow patterns, and implementation gaps into actionable feedback.
- Own strategic initiatives and OKRs while evolving operating models, KPIs, and execution standards.
Requirements
- 10+ years of experience in Forward Deployed Engineering, Customer Success, Technical Account Management, Solutions Engineering, Strategic Consulting, or related SaaS customer-facing roles.
- 5+ years leading high-performing post-sales or technical customer teams.
- Experience managing globally distributed teams across EMEA.
- Experience driving adoption, retention, and customer value outcomes across complex enterprise accounts.
- Strong operational leadership and experience building scalable processes, execution frameworks, operating cadences, and accountability models.
- Experience partnering with Sales leadership in enterprise pod-based account models.
- Technical fluency in APIs, developer workflows, integrations, CI/CD systems, and modern software delivery practices.
- Strong coaching, stakeholder management, and executive communication skills.
- Proactive ownership mentality and bias toward execution.
Compensation & Benefits
- Pay-on-performance philosophy.
- Flexible schedule.
- Full medical coverage.
- Flexible paid time off.
- Wellness reimbursement.
- Monthly lunch stipend.
- Wellness programs, team-building events, and donation matching.
- London-based roles work in the office five days per week.
Skills
APIs, CI/CD, Developer Workflows, Integrations, Software Delivery, Operational Cadence, KPI Tracking, Account Prioritization, Executive Communication, Stakeholder Management
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