Account Manager
Manage and grow existing buyside, advisory, and legal accounts through subscription renewals, expansion, and cross-selling. Target 115%+ net retention while collaborating with customer success and product teams.
About the job
Account Management responsibilities
- Manage all aspects of the renewal cycle for Octus’ subscription relationships within the buyside, sell side, advisory, or legal sectors
- Manage key client interactions with a determined focus on expansion opportunities within accounts and subscription renewals targeting 115%+ net retention
- Collaborate with customer success to deliver excellent client service and customer experience
- Coordinate with Octus’ product team to identify opportunities for product and platform enhancements
- Track and analyze KPIs and product usage on accounts to determine appropriate relationship management strategy
What we look for
- Experience in an account management role, renewing, upselling, and cross-selling solutions to the buyside, sell side, advisory, or law firms
- Strong ability to build relationships and business partnerships to meet and exceed net retention targets
- Proven success in hitting quota and retention targets
- Organized, detail-oriented with the ability to prioritize and respond quickly; ability to keep on top of all requirements with multiple ongoing workstreams
- Excellent interpersonal, verbal and written communication
- Experience with Salesforce
Compensation
The salary range estimate for an Account Manager is $95,000 - $130,000, plus a quarterly commission bonus.
Skills
Salesforce, Account Management, Upselling, Cross-Selling, Client Relationship Management, Quota Attainment, KPI Tracking, Renewals
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