Customer Solutions Architect, Manager
Leads the EMEA Customer Solutions Architect team responsible for post-sales technical ownership, customer adoption, expansion, and retention across enterprise accounts. The role requires post-sales technical leadership, cloud data platform familiarity, commercial acumen, and experience coaching senior technical contributors.
About the job
Responsibilities
- Lead and grow the Customer Solutions Architect (CSA) function within the EMEA Field Engineering team.
- Manage Senior and Lead CSAs across NEMEA, DACH, and France/Benelux, ensuring post-sales technical ownership for enterprise customers.
- Drive expansion and retention outcomes measured by Incremental ARR (iARR), Net Revenue Retention (NRR), and Gross Revenue Retention (GRR).
- Develop CSA methodology, operational discipline, and scalable ways of working.
- Partner with Sales and Solutions Engineering leadership to align the CSA motion with regional go-to-market priorities.
- Oversee portfolio planning, CSA-to-AE pairings, account tiers, vertical ownership, and regional coverage.
- Coach team members, manage career development plans, and support the growth of senior technical individual contributors.
- Cultivate an operational and AI-driven stack that provides a proactive, data-first view of the customer book.
- Work with partners and go-to-market stakeholders to unlock cross-portfolio expansion, particularly with Snowflake, Databricks, dbt, and adjacent technology partners.
- Identify attrition and churn risks using customer and platform data, and build account-protection plans with customer stakeholders.
Requirements
- Leadership experience in post-sales technical roles such as Customer Solutions Architecture, Technical Account Management, or Delivery Solutions Architecture, ideally in SaaS, cloud, or data integration environments.
- Strong commercial awareness and ability to connect post-sales technical engagement to measurable business outcomes.
- Technical familiarity with cloud data platforms, data integration technologies, and modern data stack tooling.
- Experience managing senior, tenured technical individual contributors through coaching, calibration, and cross-functional advocacy.
- Strong stakeholder management skills with senior Sales, Solutions Engineering, Product, Partner, and customer stakeholders.
- Comfortable using data, AI tooling, LLMs, and agent-based tools to inform decisions.
- Ability to work effectively across sales cultures, languages, and customer profiles within EMEA.
- Analytical mindset and comfort using metrics for accountability and decision-making.
- Adaptability and growth orientation in dynamic, globally scaling environments.
Nice to Have
- Practical knowledge or experience with Fivetran or dbt.
- Experience with Airbyte, Matillion, Stitch, Talend, Informatica, Coalesce, SQLMesh, or similar technologies.
Compensation and Benefits
- 100% employer-paid medical insurance, subject to country and worker type.
- Generous paid time off, paid sick time, inclusive parental leave, holidays, a year-end Global Week of Rest, and volunteer days.
- RSU stock grants, subject to country and worker type.
- Professional development and training opportunities.
- Virtual happy hours, free food, and team-building activities.
- Monthly cell phone stipend.
- Access to a mental health support platform offering therapy, coaching, and self-guided mindfulness resources for employees and dependents.
Skills
Snowflake, Databricks, BigQuery, dbt, Fivetran, Airbyte, Matillion, Stitch, Talend, Informatica, Coalesce, Sqlmesh, LLMs, AI Tools, Data Integration
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