Licensing Senior Associate

Owns provider licensing operations across the United States, managing applications, workflows, documentation, metrics, and provider communications. Requires 3+ years of licensing or healthcare operations experience, strong organization, and familiarity with clinical provider licensing requirements.

About the job

Responsibilities

Own the end-to-end licensing application cycle for new and existing providers across the United States, ensuring requirements are met for approval.
Streamline licensing processes by suggesting automation and new tools, optimizing workflow steps, and improving operational efficiency.
Develop standard operating procedures for new state and provider licensing programs and implement them across the team.
Assist with managing and upskilling the contract licensing team.
Track licensing metrics and report progress, roadblocks, and updates; recommend improvements to reporting.
Provide licensing support and manage communications for Registered Dietitians, Medical Doctors, Nurse Practitioners, and therapists.
Collaborate with RCM, Payer Operations, Clinical Operations, Customer Experience, and other cross-functional teams.

Requirements

3+ years of experience in provider licensing, provider operations, healthcare operations, or a related field.
Familiarity with licensing processes and state requirements for Registered Dietitians, Medical Doctors, Nurse Practitioners, or therapists.
Strong communication and collaboration skills.
Exceptional organization and attention to detail.
Ability to work effectively in ambiguous and changing environments.
Experience building processes from the ground up.
Comfort learning and using new technologies.
Flexibility and adaptability when facing new challenges.

Skills

Provider Licensing, Healthcare Operations, Workflow Optimization, Process Development, Standard Operating Procedures, Metrics Reporting, Automation, Cross-Functional Collaboration