Forward Deployed Engineer , Healthcare

Responsibilities

• Own the technical solution end to end, from customer discovery and workflow scoping through architecture, hands-on implementation, evaluation, production deployment, adoption, and handoff.
• Partner with customer engineers, operators, and domain experts to frame ambiguous problems, define scope, and translate payer, provider, or health-system workflows into technical requirements and measurable outcomes.
• Design and implement production AI applications and agentic systems integrating with customer infrastructure, enterprise APIs, data platforms, electronic health records, claims systems, and operational tools.
• Build safeguards for protected health information (PHI), HIPAA, privacy, security, authorization, governance, auditability, and other regulated-delivery requirements.
• Define and operationalize evaluations, validation evidence, human-review workflows, escalation paths, and launch criteria against customer-specific acceptance thresholds.
• Use evaluation results, error analysis, observability, and customer feedback to improve reliability, performance, model selection, workflow impact, and production readiness.
• Distill deployment learnings into reference architectures, interoperability and integration patterns, evaluation harnesses, security controls, and reusable technical primitives.

Requirements and Qualifications

• 6+ years of software engineering, ML/AI engineering, solutions engineering, technical consulting, or comparable experience.
• Experience as a senior engineer, tech lead, or deployment owner making technical decisions in ambiguous environments.
• Hands-on ownership of technical discovery, architecture, implementation, evaluation, productionization, and handoff for complex customer-facing or enterprise systems.
• Healthcare experience involving payer workflows, provider operations, EHR systems, or interoperability standards such as Epic, HL7, and FHIR.
• Exposure to clinical operations, revenue cycle management, patient access, contact centers, EHR technologies, health information exchanges, or related healthcare infrastructure.
• Experience shipping complex systems as a forward deployed or customer engineer, healthcare engineer, technical consultant, integrator, solutions architect, technical founder, or early engineering leader.
• Strong judgment regarding AI evaluation, privacy, security, governance, and reliability.

Additional Information

• Hybrid work model requiring 3 days in the office per week.
• Travel up to 50% is required.
• Relocation assistance is available.
• Prior FDE titles, clinical credentials, and experience across every healthcare domain are not required.