Principal Product Operations Manager

Responsibilities

• Own and evolve the product operating model, including planning frameworks, prioritization practices, governance mechanisms, decision-making cadences, and cross-functional collaboration norms.
• Lead company-level product planning and roadmap operations, including annual and quarterly planning, investment tradeoff discussions, commitment tracking, and executive communication.
• Establish scalable mechanisms to improve visibility, accountability, and execution across the product development lifecycle, from idea intake through launch and post-launch measurement.
• Define and track the health of strategic initiatives, product bets, delivery risks, and outcome attainment.
• Partner with Product, Design, Engineering, go-to-market, and Customer teams to incorporate customer feedback, market signals, and business priorities into product decisions.
• Build executive-ready reporting on roadmap progress, product performance, organizational throughput, experimentation results, and key operational metrics.
• Identify structural inefficiencies and lead initiatives to improve planning quality, process consistency, execution speed, and cross-functional alignment.
• Evaluate, implement, and optimize tools, systems, and workflows for product planning, collaboration, experimentation, analytics, and knowledge management.
• Develop frameworks for experimentation and learning, enabling teams to run tests, measure impact, and incorporate findings into product strategy.
• Create and maintain documentation, standards, playbooks, and best practices for product and design operations.
• Influence leaders through data-driven recommendations and operational judgment.
• Advise product and functional leaders on organizational design, process maturity, and operational excellence.

Requirements

• 10+ years of experience in product operations, product management, strategy and operations, business operations, or a related discipline.
• Significant experience in high-growth SaaS and AI-first environments.
• Experience operating at the principal or director level, or equivalent, influencing senior leaders and driving cross-functional change.
• Deep expertise in product development lifecycles, product management practices, design collaboration models, and engineering partnerships.
• Experience leading portfolio planning, roadmap operations, prioritization processes, and executive-level business reviews.
• Exceptional analytical and systems-thinking skills, with the ability to translate data into strategic insights and operational recommendations.
• Strong program leadership skills, including aligning stakeholders, managing ambiguity, and executing through influence.
• Outstanding written and verbal communication skills.
• Bachelor’s degree in Business Administration, Information Technology, Design, or a related field; an advanced degree is a plus.

Nice-to-haves

• Experience with Segment, Amplitude, Productboard, Linear, Jira, business intelligence platforms, and experimentation frameworks.
• Experience designing scalable workflows and automations using Zapier, Retool, or similar platforms.

Compensation and Benefits

• Stock equity.
• Employer-paid medical, dental, and vision premiums for employees and dependents, along with wellness benefits and healthcare concierge services.
• 401(k) plan.
• Company-paid life and disability insurance.
• Additional financial well-being benefits.