Product Operations Manager

Core Responsibilities

Product Enablement:

• Steer and surface key insights to help prioritize feature roadmaps.
• Represent customer needs across the product development process.
• Identify opportunities to improve processes and tooling for engineering velocity.

Launches:

• Coordinate end-to-end launch of new features across product, engineering, marketing, sales, and customer support.
• Drive Early Access Programs.
• Own rollout implementations and run of show across collaborators.

Product & Engineering Excellence:

• Use feedback loops for feature iterations or fixes.
• Build reporting dashboards, agents, and quarterly reports.

Stakeholder Management:

• Improve decision-making around feature development.
• Act as liaison between Product, Engineering, Design, and Go-to-Market.
• Drive clarity on product priorities and statuses.

What You'll Achieve

• Expert in product features and roadmap.
• Own launch operations and feedback translation.
• Analyze customer insights for prioritization.
• Support engineering and product prioritization.

Skills You'll Need

• 4+ years in product operations, technical program management, project management, or product ownership.
• Strong communication with technical and non-technical audiences.
• Effective collaboration across teams and offices.
• Strong analytical, debugging, and problem-solving skills.
• Decision-making with limited data.
• Curiosity about AI tools.

Nice to Haves

• Knowledge of Linux, scripting, APIs, NoSQL, Nginx, MySQL.
• Experience with Python, Go, C++, or Java.
• Background in product management or engineering.
• Data analysis and dashboarding skills.

Compensation

For San Francisco and New York: $140,000–$190,000 base salary per year, plus equity and benefits.