Account Manager - Federal
Manages expansions, renewals, and upsell opportunities in Federal accounts, acting as trusted advisor to customers. Partners with Account Executives on complex deals, maintains CRM hygiene, and engages with Federal procurement and system integrators. Requires 3-5+ years sales experience.
About the job
Responsibilities
Expansion Ownership
- Lead expansions within existing accounts when scope and complexity allow
- Identify upsell and cross-sell opportunities through customer engagement and usage insights
- Partner with AEs on expansions that become larger, more strategic, or more complex
- Manage inbound expansion requests from existing customers (e.g., incremental license additions)
Renewal Management (Value-Driven)
- Own renewals requiring active customer engagement, risk mitigation, or expansion discovery
- Collaborate cross-functionally to ensure smooth, on-time renewals
- Become a trusted advisor to customers by helping to realize the value of Mattermost and building business cases to support renewals
Federal Sales & Ecosystem Exposure
- Gain hands-on experience with the Federal buying cycle and procurement considerations
- Engage with Federal System Integrators (FSIs) and partner-led opportunities
Territory Enablement & Hygiene
- Act as a capacity multiplier for Federal AEs
- Maintain strong CRM hygiene, forecasting accuracy, and deal documentation by owning the renewal & expansion records for all assigned accounts
- Share insights and learnings to improve territory execution
Required Background / Skills
- 3–5+ years of experience in sales, account management, renewal management, or commercial closing roles
- Proven ability to run multiple sales cycles in parallel
- Strong discovery, communication, and deal execution skills
- Experience using CRM systems (Salesforce preferred)
Preferred Qualifications
- Experience selling into US Federal or regulated environments
- Exposure to Federal procurement or partner-led sales motions
- SaaS or enterprise technology sales experience
Compensation
Posting Range: $127,000—$180,000 USD
Skills
Salesforce, CRM, SaaS Sales, Account Management, Renewal Management, Upsell, Cross-Sell, Federal Sales, Procurement, Partner-Led Sales
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