Senior Engineering Manager, Activation & Engagement
Leads a 10–12-person engineering organization responsible for shopper activation and engagement across mobile, backend, compliance, and marketplace systems. The role requires 8+ years of software engineering experience, including 5+ years managing engineers, plus strong technical, roadmap, and cross-functional leadership.
About the job
Responsibilities
- Lead Shopper Activation & Engagement end-to-end, owning the team's operating model, roadmap execution, technical direction, and talent strategy across mobile, backend, compliance, marketplace efficiency, vendor-integrated systems, engineering foundations, and operational excellence.
- Drive multi-quarter roadmap planning and sequencing across compliance deadlines, marketplace and product growth initiatives, vendor work, engineering foundations, and reactive KTLO.
- Partner with Product, Design, Data, Legal/Compliance, Operations, Marketing, Logistics, Matching/Dispatch, Payments/Transactions, Trust & Safety, and Customer Experience to align priorities and negotiate tradeoffs.
- Develop and retain a team of 10–12 engineers through career growth, performance management, talent planning, and organizational change.
- Set technical direction by improving reliability, observability, on-call hygiene, incident response, and post-incident learning.
- Advance modern AI developer tools and AI-assisted engineering workflows.
Requirements
- 8+ years of professional software engineering experience, including 5+ years managing software engineers through hiring, performance management, career development, and calibration.
- Experience leading product engineering teams across mobile applications, backend services, and operationally sensitive systems.
- Strong technical judgment across distributed systems, service ownership, mobile product delivery, reliability, observability, on-call, incident response, and post-incident learning.
- Experience defining, sequencing, and delivering multi-quarter roadmaps across competing priorities.
- Experience leading cross-functional planning and negotiation.
- Experience managing broad ownership areas involving legacy systems, cross-team dependencies, ambiguous requirements, and shifting priorities.
- Strong people leadership, including retaining and developing senior engineers and maintaining team health during organizational change.
- Experience using modern AI developer tools or AI-assisted engineering workflows.
Nice-to-haves
- Experience with onboarding, activation, engagement, retention, or trust and safety surfaces.
- Background with multi-sided marketplace systems, including supply quality, availability, incentives, eligibility, matching, batching, and marketplace efficiency.
- Experience leading mobile-heavy product areas.
- Familiarity with AI/ML product integration and responsible AI-assisted development practices.
- Experience with Ruby on Rails, Python, Golang, Postgres, Redis, AWS, or comparable infrastructure.
Compensation
- Canadian base pay range: CA$229,000–CA$241,500 CAD.
- Eligible for a new-hire equity grant and annual refresh grants.
- Benefits are provided according to the employee's work location.
Skills
Mobile Applications, Backend Services, Distributed Systems, Reliability, Observability, Incident Response, Ruby on Rails, Python, Go, Postgres, Redis, AWS, Ai-Assisted Development
Similar jobs
Engineering Management jobs
OpusClip
Burnaby, Canada
Leads the Burnaby engineering organization, owning delivery, technical quality, talent development, and high-performance culture across growth, enterprise, infrastructure, and data-sensitive systems. Requires 8+ years of software experience, 3+ years managing engineers, strong architecture skills, and startup experience.
Dialpad
Vancouver, Canada
Leads the engineering team responsible for Dialpad’s real-time calling experience across frontend, backend, and hardware. The role combines people leadership with hands-on technical direction in WebRTC, SIP, contact center systems, cloud-native architecture, and AI-assisted development.
Instacart
United StatesLeads the Enterprise Fulfillment engineering team responsible for scalable, reliable grocery-picking systems serving retailers and shoppers. Requires 10+ years of software engineering experience, 5+ years managing engineering teams, and strong technical strategy and people leadership.
Webflow
United StatesLeads the engineering team creating Webflow’s code-native platform and integrating coding agents into visual and code-based workflows. The player-coach role requires technical depth in developer tooling or infrastructure, experience leading engineering teams, and strong hiring and coaching skills.
Databricks
Toronto, Canada
Leads and develops a regional team of Delivery Solution Architects responsible for post-sales technical strategy, customer architecture, and accelerating enterprise data and AI workloads into production. Requires 7+ years of customer-facing experience and technical post-sales leadership in SaaS and data platforms.