Agent Strategy Manager - German Speaking
Guides enterprise customers through AI agent deployments, adoption, and value realization while influencing product improvements. Requires 4+ years in customer-facing B2B SaaS, strong technical and communication skills, and professional fluency in English and German.
About the job
Responsibilities
- Shape the Agent Strategy function and establish operating best practices.
- Build long-lasting customer partnerships and serve as a strategic advisor.
- Co-pilot customers through deployment, from project scoping through adoption and value realization.
- Develop expertise in product features, functionality, and AI industry best practices.
- Communicate effectively with stakeholders ranging from individual contributors to C-level executives.
- Identify and support projects and initiatives that benefit the team and customers.
- Collaborate with Agent Product and Engineering teams to identify technical improvements and influence the product roadmap based on customer needs.
Requirements
- 4+ years of customer-facing experience in a technical, customer-facing B2B SaaS role.
- Native or business-level fluency in written and spoken English and German.
- Experience managing large customers and driving highly visible, multi-stakeholder projects.
- Excellent communication and presentation skills, including the ability to simplify complex concepts for non-technical audiences.
- Strong interpersonal, persuasion, and teamwork skills.
- Business understanding of go-to-market sales teams and processes.
- Strong technical acumen and passion for the agent-building process; coding ability is not required.
Nice to Have
- Familiarity with agentic AI tool deployments in large organizations.
- Working knowledge of customer support processes, systems, and best practices.
- Experience in a high-growth startup environment.
- Bachelor’s degree in science, technology, engineering, mathematics, or a similar field.
Compensation and Benefits
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan, such as a 401(k) or pension.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Monthly wellness, lifestyle, and work-life balance stipend.
- Daily lunches and snacks in the office.
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave.
Skills
B2B SaaS, Agentic AI, Customer Support Systems, Go-To-Market Processes, Product Strategy, Project Scoping, Stakeholder Management, Customer Adoption, Technical Communication
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