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SquareSquareMiami, FL

Strategic Account Manager

Manage relationships and drive revenue growth for Square's largest Food & Beverage sellers. Act as a strategic partner, identify technical solutions, and collaborate cross-functionally to retain and expand high-value accounts.

41 – 78/hr
On-site5+ YOEAccount Management

About the role

Responsibilities

  • Manage a book of 50 Strategic Food & Beverage Sellers
  • Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
  • Serve as the voice of the upmarket seller with Product Teams
  • Act as a consultant and partner to high value restaurant sellers to accomplish their goals
  • Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
  • Partner with Strategic Account Executives on high-growth deals
  • Negotiate pricing for use-case expansion and retention of your sellers
  • Provide white glove client service and troubleshooting to ensure resolution of seller issues
  • Inform operations and program design for this segment at scale
  • Conduct quarterly business reviews with various stakeholders

Requirements

  • 5+ years of relevant Account Management experience
  • Experience managing, retaining and growing a book of business
  • Consistent over-performance on key sales or customer success metrics
  • Remarkable discovery skills with customers based in genuine curiosity about their business
  • A technical solutioning framework, including the ability to conduct requirements gathering
  • Proven experience managing multiple projects internally with engineering, product and finance teams
  • Contract and/or pricing negotiations experience with external senior stakeholders
  • Excellent written and verbal communication skills
  • Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
  • Restaurant experience and/or F&B Technology experience preferred

Skills

Account ManagementCustomer Relationship ManagementSales NegotiationProject ManagementCross-Functional CollaborationBusiness ReviewsStrategic Problem SolvingTechnical SolutioningRequirements Gathering

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