Senior Product Operations Manager

What You Will Own

• Drive planning readiness by identifying planning gaps, strengthening planning quality, and improving cross-functional alignment before development begins.
• Partner with Product and Engineering leaders and teams to improve roadmap execution, visibility, accountability, and alignment across the organization.
• Facilitate cross-team planning, dependency management, and coordination to reduce execution risk and improve delivery predictability.
• Serve as the operational lead for complex cross-functional initiatives, partnering with Product, Engineering, and business stakeholders from planning through delivery to improve alignment, manage dependencies, reduce execution risk, and increase delivery confidence.
• Drive continuous improvement of Product Development operating rhythms, frameworks, processes, and ways of working that enable teams to operate effectively.
• Drive adoption of operational best practices that improve planning effectiveness, execution consistency, and organizational alignment.
• Build and maintain reporting, dashboards, and insights that provide visibility into roadmap execution, delivery outcomes, and organizational health.
• Gather, synthesize, and communicate actionable insights that support decision-making and improve outcomes.
• Identify operational friction, planning gaps, and opportunities for continuous improvement that strengthen Product Development effectiveness.

What You Will Need to Accomplish the Job

• 8+ years of experience in Product Operations, Technical Program Management, Product Management, Engineering, or a related discipline within a SaaS or technology company.
• Proven experience supporting annual and quarterly roadmap planning at scale across product and engineering organizations with hundreds of team members, including prioritization, dependency management, and organizational alignment.
• Demonstrated success delivering complex product initiatives across multiple product and engineering teams.
• Experience designing and scaling operational processes, frameworks, and ways of working.
• Technical fluency in tools and systems such as Linear, Jira, and analytics platforms, with comfort working with engineering and delivery metrics.
• Working knowledge of modern software development practices, methodologies, and lifecycles.
• Strong analytical skills with the ability to translate data into actionable insights and recommendations for product and engineering leaders.
• Experience developing operational reporting, metrics, dashboards, and executive-level communications.
• Strong business acumen with the ability to connect operational improvements to business outcomes such as delivery predictability, time-to-market, product adoption, user satisfaction, and customer value.
• Excellent communication and facilitation skills, with the ability to influence across product, engineering, and leadership audiences.
• Proven ability to navigate ambiguity, build alignment, and influence stakeholders.
• Demonstrated ability to identify organizational friction, execution risks, and opportunities for improvement, and drive them to resolution.

What Will Make Us Love You

• You are a self-starter who takes ownership of challenges and brings clarity to complex, ambiguous situations.
• You are skilled at guiding teams through process changes and building strong relationships with business partners and stakeholders.
• You are naturally curious and able to identify patterns, connect dots, and surface insights others may miss.
• You have a bias for action and can balance strategic thinking with practical execution.
• You are highly organized and comfortable managing multiple priorities, stakeholders, and moving pieces.
• You build trust through collaboration, follow-through, and a willingness to roll up your sleeves when needed.
• You are energized by solving operational challenges and helping teams work more effectively together.