Technical Account Manager
Own technical relationships, integrations, launches, and ongoing support for enterprise and retail partners. The role requires 5+ years in technical account management or a related function, API and troubleshooting expertise, and strong cross-functional communication.
About the job
Responsibilities
- Own the technical relationship for a portfolio of enterprise and retail partners through launch and post-launch support.
- Partner with product and engineering to scope integrations and capabilities around partner needs.
- Manage end-to-end partner launches for an API-driven platform.
- Represent partner feedback internally and influence product and engineering roadmaps.
- Present integration capabilities to client management, executives, and partners.
- Troubleshoot technical issues, manage escalations, document bugs, and drive resolution.
- Lead technical calls involving retail partners, payment-device teams, and payment processors.
- Collaborate on ticket documentation, test plans, end-to-end validation, and post-deployment monitoring.
- Identify new capabilities, technology partners, and integration opportunities.
- Create internal and external training materials, configuration guides, FAQs, and flow diagrams.
Requirements
- 5+ years of experience in technical account management, solutions engineering, implementation, or partner engineering.
- Strong understanding of RESTful APIs, webhooks, and reading and writing API specifications.
- Working knowledge of SQL and Postman for investigating and validating issues.
- Experience owning technical relationships with external partners, including scoping, launch, and post-launch support.
- Experience troubleshooting production issues under time pressure and coordinating across internal and external teams.
- Excellent written and verbal communication skills, with the ability to communicate at engineering and executive levels.
- Comfortable operating in ambiguous, rapidly changing environments.
Nice-to-haves
- Payments experience, including processing, card networks, or payment operations.
- Experience supporting enterprise partners.
- Familiarity with loyalty or rewards programs.
- Familiarity with POS systems and retail hardware.
Compensation and Benefits
- Salary range: $160,000–$190,000 annually.
- Equity and annual performance-based bonus.
- Health insurance, One Medical membership, wellness stipends, and family programs from day one.
- 401(k) plan with company match.
- Commuter FSAs.
- Unlimited paid time off.
- Exclusive employee Bilt Points opportunities.
- Team events.
Skills
REST APIs, Webhooks, Api Specifications, SQL, Postman, Payments Processing, Card Networks, Payment Operations, Loyalty Programs, Pos Systems, Retail Hardware, Integration Testing, Production Troubleshooting
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